Housing Officer - Permanent
Southwark, London
Salary Per Annum - Circa £37,000
Benefits: 29 days annual, 4% - 6% pension contribution and much more
Applications closing Midnight 16th May

Are you passionate about making a positive impact in social housing? We're seeking a dedicated Housing Officer to join our client's dynamic team.

In this role, you'll play a pivotal part in ensuring our residents receive the support and assistance they need, while maintaining the highest standards of property management.

Responsibilities:

• Be flexible and adaptable to hybrid working


• Respond to general enquiries for your patch providing advice to residents


• Process mutual exchanges, successions, and all other types of assignments


• Work with the customer and their advocates and other third parties where it may be necessary to consider a management transfer and make recommendations.
  
  This will include, but not limited to, incidents of Domestic Abuse, Gang Violence or MARAC recommendations.


• Ensure fire risk assessment actions are dealt with in a timely manner


• Respond to breaches of tenancy agreements, including misuse of property


• Work with the Resident Support Team on safeguarding issues and support the customer to ensure they receive any necessary help or assistance where required


• Work with the Estate Standards Team to ensure issues regarding grounds maintenance and communal cleaning are resolved and resident enquiries are dealt with in a timely manner


• Work with the Community Safety Team to ensure that cases are logged, and where necessary joint investigations are carried


• Progress tenancy enforcement action where required and lead on legal cases with the assistance of the Legal Team


• Complete tenancy visits, working closely with Repairs colleagues and resident support team there are repairs or safeguarding concerns


• Review service charge bills to ensure they charges correctly reflect the service delivery and address any queries arising from the charges


• Support the management of empty homes and work with the Repair and Allocations Teams to ensure efficient turnaround


• Carry out viewings and sign ups to ensure the customer receives a seamless service


• Maintain accurate records, documentation, and databases related to property management activities


• Be part of a paid 24/7 emergency duty rota (approx.
  
  1 week in every 8-10 weeks)

Requirements:

• A housing qualification or equivalent Housing Management knowledge is desirable.


• Sound understanding of tenancy management and ability to adapt to changing priorities.


• Strong interpersonal skills and the ability to build effective relationships at all levels.


• Experience in working under tight deadlines while delivering high-quality outcomes.


• Excellent communication skills and proficiency in Word and Excel.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk