London Borough of Haringey are seeking a Quality Assurance Service Manager to oversee all CQC quality assurance work through a dedicated team and working with colleagues across council directorates.

The role will be responsible for ensuring that all the CQC quality statements are met and where they are not met, plans are in place and identified practitioners allocated to undertake the identified actions.

• Implement strengths-based, person centred outcome focused support that maximises independence and improves quality of life


• Ensure legal literacy and compliance through teams and practice of the key legislative frameworks within adult social care


• Prepare and implement the workforce learning and development aspect of the workforce plan for Adult Social Care staff that promotes a culture of continual learning and improvement


• Assure safeguarding practice and service delivery, including quality assurance of social work practice and support development of robust models of auditing and quality assurance of professional practice


• Lead on systems improvement that provides transformational change to residents in how services are delivered through co-production


• Ensure the best quality social care is delivered to vulnerable residents and provide a crucial element of future CQC inspections


• Provide high quality advice, support and assistance to Managers and Practitioners, the members on relevant Adult Social care strategies, policies, and projects


• Advise on evidence-based social work practices and ensure social workers and their managers are able to use research in their practice


• Ensure all service areas are inspection ready and services are assessed, improved and ready for future inspections


• Have line management responsibilities for staff within the service ensuring the management duties and functions are carried out to the corporate expected standards


• Provide draft responses to any members enquiries, complaints, and Ombudsman investigations and contribute to the strategic development of relevant policies, processes and guidance

• Proven experience as a Quality Assurance Service Manager or similar role


• Qualified Social Worker including SWE registration


• Strong knowledge of CQC quality assurance work and legislative frameworks within adult social care


• Experience in workforce learning and development


• Experience in quality assurance of social work practice and safeguarding practice and service delivery


• Ability to lead on systems improvement that provides transformational change to residents in how services are delivered through co-production


• Excellent communication and interpersonal skills

If you have the required skills and experience for this role, please apply with your updated CV via email to Ashley.Brown@servicecare.org.uk or call 01772 208 964.