Adult Social Care Access Officer

London Borough of Newham are currently seeking an experienced Adult Social Care Access Officer to join their team.

The company provides a comprehensive telephony and electronic front door, single point of contact for all adult social care.

They are committed to delivering a seamless local front door service delivery into practice and the successful candidate will work as part of a wider team with the aim to resolve the adults social care enquiry as first point of contact with Adult Social Care.

Job Description

The Adult Social Care Access Officer will be responsible for taking ownership and responsibility for a wide variety of enquiries received from the public, both over the phone and electronically.

This is a challenging but rewarding role where you will make a real difference to the customers.

You will have exceptional listening and problem-solving skills in order to resolve queries received at first point of contact.

You will deliver excellent customer care standards, maintain a high quality and professional service.

No two days are the same, so you must enjoy working in a varied and busy environment whilst maintaining a high quality and professional service.

Requirements

• Experience in a health or social care setting and have good time management skills and be able to work in a pressurised environment.


• Excellent interpersonal and communication skills, be competent with basic IT skills.
  
  Be reliable and able to work under pressure.


• A positive, calming and confident approach to our service users, carers and professional colleagues, and team working will also be required.


• Ability to type and listen at the same time, while remaining calm.


• Ability to quickly evaluate situations, identify risk, and initiate appropriate actions.
  
  You will also be required to organise tasks and workloads independently to meet timescales, demonstrate accountability and seek appropriate management oversight as required.


• Ability to communicate effectively via the telephone, along with the ability to input information into our customers data system and have experience of updating and retrieving data from IT systems, including proficiency with Microsoft Office including databases.


• Knowledge of the Care Act 2014; and principles relating to Prevention, Resilience and Enabling.


• A positive, calming and confident approach when providing information and guidance to customers.


• Experience working with Adult Social Care.

How to Apply

If you are interested in the position and hold the relevant experience required then please send your CV to Ashley.Brown@servicecare.org.uk or call 01772 208 964 to discuss further.