Customer Service Team Leader
Job Description

Gloucestershire County Council are seeking a highly motivated and experienced individual to join their team as a Team Leader within the Adult Social Care Customer Services Team.

As a Team Leader, you will play a critical role in overseeing the day-to-day operations of the department, ensuring a high level of service delivery and effective management of resources.

You will need to demonstrate excellent line management skills, exhibit leadership behaviours, foster a positive working environment and promote continuous development.

• Monitor and manage demand, ensuring appropriate allocation of resources to meet the needs of the business.


• Ensure that the service is compliant with relevant standards, legislation, quality assurance frameworks, taking a proactive approach in maintaining and enhancing service delivery.


• Have excellent communication skills to effectively liaise with internal, external stakeholders ensuring clear and concise communication flow.


• Provide guidance and support to team members, including coaching, mentoring, and training.


• Manage and motivate a team of customer service representatives to achieve performance targets and KPIs.

• Minimum of 3 years of experience in a similar role.


• Excellent line management skills.


• Proven track record of achieving performance targets and KPIs.


• Strong communication and interpersonal skills.


• Ability to work well under pressure and manage conflicting priorities.

If you are a dedicated professional looking to make a real difference to vulnerable adults within Gloucestershire, then this is an excellent opportunity for you.

Apply now with your CV.