Quality Assurance Manager

Start date - ASAP

Contract length - Initially 3 months

Hours per week - 37 hours per week

Rate of pay - £500ltd per day

About the Role

The Quality Assurance Manager will play a critical role in ensuring that Slough Borough Council delivers effective quality assurance and evaluation of care and support services.

They will manage a small team of Principal QA officers and four staff within the Market Management Team.

Responsibilities

• Operational management function for the Quality Assurance Team


• Work alongside the Contracts Manager as part of the wider Market Management team


• Ensure quality assurance is undertaken by the team to reflect priorities on a risk stratified basis and meetings with service providers are in accordance with the agreed QAF


• Through quality assurance processes ensure the team identify and document any areas of concern and address these to improve quality of service provision


• To sign off visit reports, action plans, and escalate where necessary


• Ensuring providers deliver safe and consistent services that focus on resident satisfaction including dignity and respect, ensuring outcomes are achieved


• Identifying and addressing potential points of failure and working with providers to improve


• Using robust data management in analysing, tracking and reporting on the performance of services, using local and national data, and national guidelines where appropriate


• Identifying models of good practice and to support dissemination of these across agencies, attending relevant Provider Forums, contributing to the development of best practice standards

Requirements

• Proven experience within Quality Assurance


• Excellent knowledge of quality assurance methodologies and tools


• Experience in data analysis and reporting


• Experience in adult social care is desirable

If you are an experienced Quality Assurance Manager looking for a new challenge, this is an excellent opportunity to join a leading provider of quality care and support services.

Apply now to be considered for this exciting role.