EUD Engineer
Are you an experienced EUD Engineer with a passion for providing excellent customer service? If so, we have a position for you!
Job Purpose:
The overall purpose of the role is to ensure the quality of the service provided is of a high standard, providing customers with an excellent experience and delivering within the agreed Service Level Agreements.
Key Accountability Areas:
Dimensions:
Reports directly to the EUD Operations Lead but works closely with various stakeholders including Business Partners, Infrastructure Services, Project and Programme Managers, Business and force end users, Third party suppliers, ICT service desk, and Facilities.
Characteristics of the Role:
- Expertise: Previous experience working in ICT operational delivery, supporting Windows 10, smartphones, laptops, and desktops, resolving incidents, requests, and problems, identifying and delivering service improvements, creating procedure and knowledge base documentation, troubleshooting, and diagnostics skills.
Good communication skills and ITIL V3 Foundation or ITIL V4 equivalent are desirable.
If you meet these requirements, please send your CV and cover letter to Lewis.Ashcroft@servicecare.org.uk
We look forward to hearing from you!
- Duration: 6 months +
- Rate: £200 - £250 per day
- Location: Kidlington, England
- Type: Contract
- Industry: IT
- Recruiter: Service Care Solutions Ltd
- Contact: Lewis Ashcroft
- Tel: 01772 555530
- Fax: 01772 471473
- Email: to view click here
- Posted: 2024-02-22 13:14:45 -
- View all Jobs from Service Care Solutions Ltd
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