We are looking for a proactive and technically skilled Customer Support Technician to join a growing team and provide first-class support to clients across a diverse product range.

You will be the first point of contact, helping resolve technical issues, offering product guidance, and ensuring customers receive exceptional service.

What You will Do:

Provide technical support via phone, email, or in person
Troubleshoot software, hardware, and application issues
Escalate complex problems to relevant technical teams
Document support cases and maintain accurate records
Assist with product testing, sign-off, and releases
Share insights with internal teams to improve user experience
Create sales quotations and provide pre-sales technical support

Key Skills:

Experience in technical customer support (ideally in a tech environment)
Excellent communication skills and a polite phone manner
Logical, methodical troubleshooting approach
A strong customer-first attitude and team spirit
Full, clean UK driving licence
Basic electronics understanding

Benefits:

Profit-related bonus
Private healthcare package (incl 24/7 GP, physio, mental health support)
Enhanced pension and share option scheme
25 days holiday + bank holidays
Cycle to work and EV salary sacrifice scheme
Holiday purchase option
Free EV workplace charging