Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Outbreak Support Officer

Service Care Solutions are recruiting on behalf of Halton Borough Council, this role is for a Local Outbreak Support Officer to assist the council in to provide public health advice as well as contact tracing and telephone management of a caseload.

This role is working from home.

This role is a temporary contract, initially for 6 months which will be reviewed for extension following this time.

This role will involve:
- Form part of a team of Local Outbreak Support Officers who will provide a point of contact for those testing positive for Covid 19
- Record and report activity and contribute to the maintenance of effective systems for the surveillance of COVID-19
- Take responsibility for contacting a caseload of individual clients and any additional contacts identified.
- Identify, escalate and refer complex cases or incidents to the appropriate staff member of the Halton Outbreak Support Team
- Respond to requests in a timely manner as part of a rota system that will include evenings and weekends

Essential criteria:
- Frontline experience of working with members of the public in a customer service related role.
- Experience of undertaking interviews/assessments with members of the public and ensuring the timely and accurate recording of information.
- Must be able to work outside the typical office hours if required.

Desirable criteria:
- Experience in providing public health, other healthcare or customer service advice directly to members of the public.


- Awareness of contact tracing procedures.



If you meet the above criteria and are looking for a new challenge, please do get in touch with Natasha on Natasha.ward@servicecare.org.uk.