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Housing Officer Preston General Needs Permanent Contract Full Time £25,420 to £26,976 per yearWe are seeking an experienced Housing Officer to join a leading Housing Association in Preston.
This role involves delivering high-quality housing services, maintaining properties, and supporting tenants in the Northwest region.THE ROLE As a Housing Officer, you will manage a portfolio of properties, ensuring all tenancies are effectively maintained and providing support to tenants with their housing needs. Key responsibilities include:
Ensuring all tenants have a signed Assured Short-hold Tenancy agreement (AST).
Supporting tenants with Housing Benefit applications and liaising with credit control to manage rent shortfalls.
Educating tenants about their responsibilities for charges, including council tax, utilities, and insurance.
Conducting regular property visits and arranging planned/reactive maintenance checks.
Carrying out Fire Risk Assessments and addressing Anti-Social Behaviour cases promptly.
Liaising with external professionals to address tenants' changing needs.
Managing void inspections, arranging repairs, and ensuring properties meet re-letting standards.
THE CANDIDATE The ideal candidate will have previous experience in a similar role, working within the social housing sector. We are looking for someone who has:
A strong understanding of housing legislation and tenancy agreements.
Excellent communication and organizational skills.
Experience in property management and maintenance.
The ability to handle anti-social behaviour cases effectively.
A proactive and flexible approach to problem-solving.
THE CONTRACT
Full-Time, Monday to Friday.
Permanent Contract.
£25,420.00 to £26,976.00 per year, plus benefits.
HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772 208966 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate! ....Read more...
Type: Permanent Location: City of Preston, England
Start: ASAP
Salary / Rate: £25420 - £26976.00 per annum
Posted: 2024-12-06 16:10:44
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Deputy Accommodation Manager Chertsey, Surrey Temporary Full time We are seeking a Deputy Accommodation Manager to play a pivotal role in the handover of a new development within a Housing Association, and to support day-to-day operations. THE ROLE As Deputy Accommodation Manager, you will assist the Accommodation Manager in ensuring the seamless integration of the new development into the existing portfolio, which includes a total of 570 bedspaces across the site. Key responsibilities include:
Managing the new build waiting list to allocate spaces effectively.
Coordinating property setup on the StarRez system.
Collaborating with the marketing team to create promotional plans.
Organizing open days for new builds and conducting viewings.
Overseeing defect management and estate inspections.
Preparing resident guide/welcome packs and moving-in kits.
Signing up new residents and conducting home demonstrations.
THE CANDIDATE The ideal candidate will have previous experience in a similar housing management role and demonstrate the ability to handle diverse responsibilities effectively. We are looking for someone who has:
Strong organisational and time-management skills.
Experience with housing systems, particularly StarRez - ideal.
The ability to liaise with multiple stakeholders, including contractors and residents.
Proficiency in managing handover processes and defect rectifications.
A proactive approach to resolving challenges in housing management.
Full UK Driving Licence and access to a vehicle required.
THE CONTRACT Full time, 35 hours per week.
This is a temporary 3-month contract with the potential for extension based on project needs.
The pay rate for the role is £21.32 per hour LTD company rate.
The PAYE equivalent is £18.18 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate! ....Read more...
Type: Contract Location: Chertsey, England
Salary / Rate: Up to £18.18 per hour
Posted: 2024-12-05 16:17:46
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Job Title: Facilities Officer Locations: Croydon, CR0 Contract Type: Temporary cover 1 month + ongoing if required Work Pattern: Full time
Our client are looking for a Facilities Officer to support in ensuring their offices are well managed and run effectively and efficiently, providing a safe and comfortable working environment for staff.
You will support the delivery of an excellent facilities management service to meet business needs and provide outstanding customer service.
Job Role -
Arrange and coordinate a variety of service requests, including health and life safety systems and installations to ensure the company's offices always remain compliant with legislation and best practice.
Carry out periodic testing of alarms and other life-safe installations in line with the requirements and ensure suitable certification is in place.
Ensure operational requirements and arrangements for door access, alarm and CCTV systems across the portfolio are completed in line with agreed procedures.
Manage access across a dispersed office portfolio.
Consider requests for and print access, ID cards and badges and file electronic authorisations.
Issue visitor and contractor passes where access is deemed necessary and maintain records in/out.
Act as point of contact for various external contracts and services such as the Landlord, DX, Royal Mail, commercial refuse and recycling etc.
Carry out periodic inspection of the offices, noting any non-compliant issues and arranging for rectification.
Answer defect tickets raised by office members and ensure completion of tasks within the agreed SLA.
Raise purchase orders for supplier contracts and reactive works.
Candidate Requirements -
Suitable experience of working in Facilities or property management within a complex office environment, using a variety of facilities management systems.
Demonstrable experience of managing complex day-to-day arrangements for large and complex buildings.
Experience of day-to-day management of a complex supply chain and various stakeholders internally.
A general understanding and experience with Health & Safety regulations at work, relevant to office settings.
Well-disciplined with the ability to work on your own initiative and as part of a team.
Experience of auditing and stock control of office resources and services.
Experience in raising POs, managing invoicing and mail services.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Croydon, England
Salary / Rate: Up to £15.38 per hour
Posted: 2024-12-04 14:41:13
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We have an excellent position available with a client based in Sheffield for an Asset Reinvestment Manager with experience in Planned or Major Works and Cyclical Maintenance projects.
You will be working with a Housing Association to design, procure and administer legally compliant major works and maintenance projects.
You will be managing and mitigating risks from disrepair claims.
You will also be responsible for the management of asset reinvestment programmes.
Duties will include;
Support the delivery of Decarbonisation Strategies
Building collaborative relationships with key stakeholders
Support the embedding of tenant feedback
Ensure compliance and asset health and safety
Oversee people management responsibilities
Mitigate asset related risks and support the Head of Asset Management
The hourly pay rate for this role is £29.84 Ltd (PAYE equivalent £25.44 Inclusive of holiday).
Working hours for this role are Monday to Friday (35 hours per week).
You will need;
Qualification in Surveying, Building Maintenance or Construction
Full UK Driving Licence and Own Transport
Experience in Asset Management and delivery of Major Works programme
Please contact Lewis for more information on 01772 208 967 or email your CV to lewis.jackson@servicecare.org.uk ....Read more...
Type: Contract Location: Sheffield, England
Start: ASAP
Duration: Ongoing
Salary / Rate: Up to £29.84 per hour
Posted: 2024-12-04 09:52:12
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Housing Caseworker
Location: South DevonContract: Full-Time, TemporarySalary: Competitive
About the Role
We are recruiting for a Housing Caseworker on behalf of a well-established local authority in Devon.
This role involves assisting individuals and families at risk of homelessness by providing high-quality advocacy, advice, and support.
You will focus on preventing homelessness, helping clients retain their current accommodation, and ensuring statutory housing obligations are met.
Key Responsibilities:
Proactively provide tailored housing advice and advocacy to individuals at risk of homelessness.
Develop and implement Personalised Housing Plans to address housing difficulties.
Collaborate with landlords, solicitors, courts, and multi-agency teams to prevent homelessness.
Assess eligibility for housing support in line with the Homelessness Reduction Act 2017.
Manage a caseload of clients, ensuring accurate record-keeping and timely decision-making.
Provide advice on accessing private and social housing options, including affordability assessments.
About You:
To succeed in this role, you will need:
A minimum of one year's experience in a similar public-facing role working with homelessness or vulnerable clients.
Excellent knowledge of housing legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017.
Strong communication and negotiation skills, with the ability to handle challenging situations effectively.
Proficiency in Microsoft Office (Word, Outlook, Excel).
A commitment to delivering high standards of customer service.
Desirable Criteria:
A Certificate in Housing Practice or equivalent qualification in Health/Social Care.
Knowledge of welfare benefits systems and landlord-tenant law.
Why Join Us?
This role offers the chance to make a meaningful impact on the lives of vulnerable people in the community.
You'll work within a supportive team, have access to professional development opportunities, and play a key role in shaping housing outcomes in the region.
How to Apply
If you are passionate about preventing homelessness and have the skills and experience required, we want to hear from you! Please apply now to take the next step in your career. ....Read more...
Type: Contract Location: Newton Abbot, England
Salary / Rate: Up to £15.84 per hour + PAYE. LTD RATE - £19.72
Posted: 2024-12-02 16:30:20
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Scheme Manager Bognor Regis Over 60s Service 6 Month Contract 35 Hours £20.81 LTD / £17.74 PAYE (inc.
hol)
One of the UK's largest housing associations is recruiting for a Scheme Manager in Bognor Regis, supporting a vibrant over-60s community in independent living flats.THE ROLE As a Scheme Housing Officer, you'll be responsible for ensuring that the housing schemes are safe, attractive, and effectively managed.
Key responsibilities include:
Acting as the custodian for schemes, managing day-to-day operations and ensuring a safe environment.
Conducting annual home visits, tenancy audits, and regular resident welfare checks.
Providing tenancy management services, including income maximisation, lettings, and addressing anti-social behaviour.
Collaborating with internal teams and external contractors to address repairs and maintenance issues.
Supporting residents in accessing appropriate care or support services when required.
Ensuring compliance with Health & Safety legislation through regular scheme inspections.
Promoting resident involvement in community decisions and activities.
THE CANDIDATE The ideal candidate will have experience in a similar housing or support role and demonstrate strong interpersonal skills.
Essential requirements include:
Previous experience in supported housing or care-related services, ideally with older adults.
A proactive, customer-focused approach to delivering excellent service.
Resilience and self-motivation to work independently across multiple schemes.
Strong communication skills in person, via phone, and in writing.
A full driving licence and access to a vehicle or evidence of the ability to meet travel requirements.
THE CONTRACT
35 hours per week (7 hours per day, Monday to Friday, with flexible hours between 8:00 and 18:00).
6 Month Contract, potential for becoming permanent beyond this.
The pay for the role is £20.81 per hour LTD company rate.
The PAYE equivalent is £17.74 per hour, inclusive of holiday pay.
HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate! ....Read more...
Type: Permanent Location: Bognor Regis, England
Start: ASAP
Duration: 6 months
Salary / Rate: £17.74 - £20.81 per annum
Posted: 2024-12-02 09:18:48
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Job Title - Housing Officer
Location - London N1
Contract - Temp ongoing
Hours - 37
Role summary - One of the largest housing associations in the UK is looking for an experienced Housing Officer to provide high-quality housing management services to their residents across London.
Managing a patch of 150-200 residents, this role offers a variety of tasks ensuring no two days are the same
Key Responsibilities:
Reviewing and managing rent accounts
Conducting anti-social behaviour (ASB) interviews and implementing action plans
Managing void properties: taking back empty homes, advertising, and re-letting
Conducting inspections for mould and damp
Carrying out home visits and addressing resident concerns
Collaborating with internal departments to resolve housing issues
Liaising with external stakeholders such as councils, MPs, and social services
Conducting estate inspections to maintain safety and cleanliness
Managing repairs and ensuring timely resolution
Setting up resident accounts and providing support to colleagues
Requirements:
Previous experience in a Housing Officer role
Strong communication and customer service skills
Knowledge of housing law (desirable)
Housing-related qualifications (desirable)
Experience handling customer complaints (desirable)
Ability to manage multiple tasks and adapt to changing priorities
Problem-solving skills and accountability
Respect for diversity and inclusivity
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: City of London, England
Salary / Rate: £19.38 - £23.38 per hour + PAYE. LTD RATE - £24.47
Posted: 2024-11-29 09:38:35
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Housing Support Officer Coalville Supported Living 3-Month Contract 18 Hours (Flexible) £17.18 LTD / £14.65 PAYE (inc holiday)
Join a dynamic team in Coalville to provide essential support services for tenants in supported independent living properties and sheltered housing.THE ROLE As a Housing Support Officer, you will provide tailored support and guidance to tenants, helping them maintain independence while promoting their well-being.
Key responsibilities include:
Assessing tenant needs, creating support plans, and regularly reviewing progress.
Facilitating social, health, and well-being activities within sheltered housing schemes.
Offering advice and advocacy for accessing local statutory, voluntary, and private services.
Liaising with internal teams and external agencies to coordinate comprehensive support.
Participating in case conferences and maintaining effective communication with tenants' families and GPs.
Keeping up to date with specialist knowledge, such as dementia awareness.
Maintaining high standards of health, safety, and customer satisfaction.
THE CANDIDATE The ideal candidate will have prior experience in a similar role within supported housing or independent living services.
Additional requirements include:
Knowledge of housing and social care services, including statutory entitlements.
Strong organisational skills to coordinate multiple daily visits and activities.
Proven ability to liaise effectively with agencies, families, and healthcare professionals.
Awareness of health and safety practices in a supported living context.
Excellent communication and interpersonal skills, with a customer-focused approach.
THE CONTRACT
Hours: 18 hours per week, flexible, with specifics discussed during the interview.
Duration: 3-month contract.
Pay: £17.18 per hour LTD / £14.65 per hour PAYE (inclusive of holiday).
HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate! ....Read more...
Type: Contract Location: Coalville, England
Start: ASAP
Duration: 3 months
Salary / Rate: £14.65 - £17.18 per hour
Posted: 2024-11-28 14:04:10
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Scheme Manager Warrington Later Living Service 3-month contract 35 hours £17.90 LTD / £15.26 PAYE (inc holiday)
One of Manchester's most prominent Housing Associations is recruiting for a Scheme Coordinator to provide a housing management service at one of their Later Living services in Warrington.
THE SERVICE
This role is based within a 31 flat sheltered housing service for over 60s.
THE ROLE
As a Scheme Manager, you will oversee the efficient and effective running of a later living housing scheme, ensuring high-quality services are delivered to residents.
Key responsibilities include:
Leading and coordinating the scheme to ensure excellent housing management services.
Supervising scheme staff, fostering high performance and customer satisfaction.
Managing health and safety compliance, including inspections and audits.
Allocating properties, managing waiting lists, and conducting tenancy sign-ups.
Addressing customer queries and facilitating social/recreational events for residents.
Collaborating with external agencies and internal teams to meet residents' needs.
Supporting residents with income maximisation and welfare advice.
Ensuring safeguarding protocols and raising alerts as needed.
THE CANDIDATE
The ideal candidate will have previous experience in a similar role, working with older adults in a supported housing environment.
Additionally, candidates should demonstrate:
Strong awareness of health and safety requirements within housing schemes.
Experience with housing management and tenancy-related issues.
Ability to organise and facilitate social activities and community initiatives.
Excellent verbal and written communication skills.
Proficiency in using IT systems to maintain records and manage processes.
THE CONTRACT
Hours: 35 hours per week, Monday to Friday, 9 AM to 5 PM.
Contract: 3-month contract with potential for extension.
Pay: £17.90 per hour (LTD).
PAYE equivalent is £15.26 per hour, inclusive of holiday pay.
HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
....Read more...
Type: Contract Location: Warrington, England
Start: 9/12/24
Duration: 3 months
Salary / Rate: £15.26 - £17.9 per hour
Posted: 2024-11-27 11:02:48
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Income Officer Location: London SE1 Salary: Circa £37,000 per annum Contract: Permanent Are you passionate about delivering excellent customer service and making a difference in the housing sector? We are recruiting for an Income Customer Service Officer to join a housing provider.
This is a fantastic opportunity to contribute to the financial well-being of residents and the success of the organisation. About the Role You will play a key part in managing rent accounts and housing-related debts.
Your responsibilities will include:
Proactively managing rent arrears in line with policies and procedures.
Negotiating repayment agreements and taking corrective actions when agreements are not upheld.
Supporting residents by referring them to welfare benefit and debt support services to maximize income.
Preparing cases for court proceedings and representing the organisation in hearings when necessary.
Identifying and supporting vulnerable residents through appropriate referrals.
About You To succeed in this role, you will need:
Knowledge of housing law, debt recovery, and welfare benefits.
Experience in credit control or income collection within a customer service setting.
A self-motivated approach with excellent organizational skills.
Proven experience presenting cases in court and understanding of legal remedies.
A commitment to delivering high-quality services to residents and stakeholders.
Why Join Us? This organisation is committed to providing safe and affordable homes, alongside dependable local services.
By joining their team, you will play a pivotal role in enhancing customer satisfaction and improving lives. How to Apply:If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk ....Read more...
Type: Permanent Location: City of London, England
Salary / Rate: Up to £37000.00 per annum
Posted: 2024-11-25 14:31:44
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Job Title - Housing Officer Location - London SE1 Contract - Temp Hours - 37 Salary - PAYE - 20.88 - LTD - 24.93 Role summary - As the Housing Officer, you will be responsible for managing a designated patch, ensuring high levels of engagement with residents and other stakeholders.
This varied role will see you handling tenancy queries, enforcing tenancy conditions, supporting vulnerable residents, and collaborating with internal teams to deliver top-quality services.
The position offers a blend of in-office and remote working, with flexible, hybrid arrangements. Key Responsibilities:
Responding to resident inquiries and handling tenancy-related assignments such as mutual exchanges and successions.
Addressing breaches of tenancy agreements, working closely with internal teams to support residents and resolve issues.
Ensuring timely action on fire risk assessments and managing void properties.
Liaising with community safety teams to address concerns and lead on tenancy enforcement.
Conducting tenancy visits and managing repairs or safeguarding issues.
Maintaining accurate records and contributing to continuous improvement of service delivery.
Participating in a paid emergency duty rota (one week every 8-10 weeks).
Candidate Profile:
A relevant housing qualification or significant experience in housing management is desirable.
Ability to work in a fast-paced, changing environment and manage multiple priorities.
Strong interpersonal and relationship-building skills, with a focus on delivering high standards of customer service.
A valid driver's license and access to a vehicle are essential for this role.
Excellent communication and IT skills, with knowledge of Microsoft Word and Excel.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk ....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £20.88 per hour + PAYE. LTD RATE - £24.93
Posted: 2024-11-25 13:03:02
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Neighbourhood Housing Officer
Location: Ashford Borough Council Salary: £16.75 PAYE - £20 LTD.
P/H. Contract Type: Temp
Are you passionate about housing and community engagement? Our client is seeking a dedicated Neighbourhood Housing Officer to join our team.
This is an exciting opportunity to manage a designated patch, providing a high-quality service to tenants and residents across the borough.
The Role
As a Neighbourhood Housing Officer, you will:
Deliver a neighbourhood-based housing service, managing rent arrears and addressing anti-social behaviour (ASB).
Conduct property and estate inspections, ensuring council properties are maintained to a high standard.
Support tenants in meeting their tenancy obligations, taking enforcement action when necessary.
Promote community cohesion and engagement through active collaboration with tenants and residents.
Manage void properties efficiently, minimizing turnaround times and ensuring compliance with tenancy agreements.
Work closely with partner agencies to provide safeguarding, welfare support, and multi-agency solutions.
Assist with income management, ensuring rent accounts are effectively maintained.
Key Responsibilities
Address ASB in partnership with agencies such as the Police and social care.
Conduct welfare checks for vulnerable tenants and make safeguarding referrals as needed.
Ensure compliance with statutory landlord duties, including gas and electrical safety checks.
Provide support for succession, assignment, and amendments to tenancy agreements.
Represent the Council in court for possession cases and enforcement actions.
What We're Looking For
We are seeking a candidate who has:
Experience in housing management, including rent arrears collection and estate management.
A strong understanding of housing-related legislation, ASB management, and welfare benefits.
Excellent communication skills to build effective relationships with tenants and stakeholders.
The ability to work independently and as part of a team, adapting to changing circumstances.
Desirable Qualifications:
HNC/HND or degree in a relevant field.
CIH qualification or equivalent housing-related certification.
Why Join Us?
Ashford Borough Council is committed to fostering community well-being and creating sustainable neighbourhoods.
You will have the opportunity to make a tangible impact while working within a supportive and forward-thinking team.
How to Apply
If you have the skills and experience to excel in this role, we'd love to hear from you! Please submit your application by [insert deadline date].
Join us in making a difference in our community.
....Read more...
Type: Contract Location: Ashford, England
Salary / Rate: Up to £16.75 per hour + PAYE. LTD RATE - £20
Posted: 2024-11-20 16:01:50
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Property Officer (Leasehold Services) Location: Central or Remote Working Contract: Temp Salary: £20.74 Umbrella per hour.
£17.71 PAYE.
We are working on behalf of a forward-thinking client to recruit a dedicated Property Officer to join their Resident Services team.
This is an exciting opportunity to manage a portfolio of leasehold properties, deliver exceptional services to leaseholders, and play a key role in the financial management of the Housing Revenue Account.
Role Overview
In this pivotal role, you will:
Manage leasehold services for a designated property patch, including Section 20 consultations, service charge calculations, and income recovery.
Provide high-quality advice on leasehold matters, ensuring that lease agreements are upheld, and breaches addressed.
Liaise with internal teams and external stakeholders, including legal advisors and asset managers, to deliver exceptional service to leaseholders.
Lead on statutory consultations, preparing and issuing notices and conducting resident meetings.
Key Responsibilities
Income Management: Oversee service charge billing and recovery, implement payment plans, and promote Direct Debit options.
Statutory Consultations: Manage consultations for major works, ensuring compliance with all legal requirements.
Legal Actions: Support legal processes, prepare tribunal cases, and represent the Council as required.
Customer Relations: Maintain effective communication, resolving queries, and conducting leaseholder surgeries.
What We're Looking For
Knowledge: Expertise in leasehold legislation, including the Landlord and Tenant Act and Commonhold & Leasehold Reform Act.
Skills: Strong financial acumen for service charge calculations and excellent communication skills.
Experience: Proven track record in managing leasehold services, including statutory consultations and debt recovery.
Why Join Us?
Be part of a forward-thinking team committed to delivering outstanding services.
Benefit from professional development opportunities and a supportive work environment.
Play a vital role in maintaining the financial health of the Housing Revenue Account.
How to Apply
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Harrow, England
Salary / Rate: Up to £17.71 per hour + PAYE. LTD RATE - £20.79
Posted: 2024-11-19 10:19:15
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Right to Buy Officer
Position: Right to Buy Officer Location: Doncaster DN1
Pay Rate:
PAYE: £14.98 per hour
LTD: £17.89 per hour
Job Overview: We are recruiting for a Right to Buy Officer to process Right to Buy applications, ensuring compliance with legislation and internal policies.
This role requires excellent communication skills, strong organizational abilities, and a commitment to providing outstanding customer service.
Key Responsibilities:
Manage Right to Buy applications, providing advice and support to customers throughout the process.
Conduct telephone and face-to-face interviews, including home visits, for Right to Buy applicants and financial contributors.
Ensure all applications are processed in line with statutory timescales and compliance requirements.
Liaise with internal departments, external stakeholders, and housing providers to address property valuation and boundary issues.
Maintain accurate records, case notes, and service data in line with GDPR.
Provide performance data related to service delivery and contribute to procedure updates.
Assist customers with home improvement requests, following company procedures.
Essential Criteria:
NVQ Level 2 (or equivalent) in business administration or customer care, or 3 GCSEs at A
*-C.
Strong IT proficiency, including Microsoft Office.
Knowledge of Right to Buy legislation and Money Laundering Regulations.
Experience in customer service, handling complex inquiries and complaints.
Excellent communication skills—written, verbal, and interpersonal.
Desirable:
Full, valid driving license.
Additional Information: This role may require occasional travel for home visits.
Flexible working is essential, with a focus on safeguarding and providing a high standard of service.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Doncaster, England
Salary / Rate: Up to £14.98 per hour + PAYE. LTD RATE - £17.89
Posted: 2024-11-15 10:08:31
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Job Advert: Housing Officer
Location: Barnet, Brent, Camden and Harrow areas
Rate: £25.85 LTD / £20.43 PAYE
Contract - Temp
About the Role
As a Housing Officer, you'll be a key part of our mission to enhance residents' living experiences.
By actively engaging with our communities, you'll understand their needs and drive continuous improvement in service delivery.
You'll take ownership of your schemes, ensuring essential services like repairs, cleaning, and grounds maintenance are executed effectively.
Key Responsibilities
Engage with residents, addressing any concerns regarding their property or living experience.
Foster relationships within the community, being available and proactive.
Work collaboratively with residents, contractors, and internal teams to solve problems and see issues through to resolution.
Effectively set and manage budgets, including service charges, and communicate these with residents.
Undertake estate inspections, maintain health and safety compliance, and address ASB, safeguarding, and other essential operational concerns.
Requirements
Previous experience in customer service, ideally within a housing environment.
Strong interpersonal, investigative, and negotiation skills.
Ability to work both independently and as part of a team, demonstrating resilience and problem-solving.
IT proficiency, along with strong organizational and analytical skills.
A housing qualification or willingness to work towards one.
Behaviours for Success
Compassionate: Show empathy in your interactions.
Progressive: Embrace opportunities for continuous improvement.
Dependable: Deliver a high level of accountability.
Inclusive: Collaborate effectively with diverse groups.
Empowered: Take ownership of your role and responsibilities.
Apply Today
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk ....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £20.43 per hour + PAYE. LTD RATE - £25.85
Posted: 2024-11-14 09:34:21
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Job Title: Housing Solutions Officer.
Location: Kingston Contract: Temp 3 months Hours: Part Time 18 hours. Hourly Rate: £18.95 (PAYE) / £22.58 (Umbrella)
Job Purpose: We are seeking a dedicated Housing Solutions Officer to join our client's team in Kingston, focusing on hospital discharge support.
This role involves proactive engagement with individuals facing homelessness or housing insecurity upon hospital discharge, aiming to prevent or alleviate homelessness.
You'll work collaboratively to help these individuals retain their current accommodation or secure alternative housing.
Key Responsibilities:
Provide advice and practical support to clients to prevent or relieve homelessness.
Manage a caseload, delivering tailored housing solutions in line with legal requirements.
Collaborate with hospitals, social services, and various agencies to facilitate smooth discharge planning.
Conduct home visits, attend delayed transfer meetings, and ensure compliance with safeguarding protocols.
Maintain accurate case records, handle inquiries, and meet performance targets.
About You:
To excel in this role, you should have:
Knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, and relevant housing legislation.
Strong interpersonal and communication skills, with the ability to handle sensitive cases.
Experience with homelessness, housing services, and partnership working.
A proactive, solution-focused approach and the ability to work independently.
How to Apply: For further information or to apply, please get in touch with George Westhead at Service Care Solutions.
....Read more...
Type: Contract Location: Kingston upon Thames, England
Salary / Rate: Up to £18.95 per hour + PAYE. LTD RATE - £22.58
Posted: 2024-11-13 10:56:48
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Position: Housing Benefits Officer Hourly Rate: PAYE - 13.81 - LTD - £16.79 per hour Location: Harrow Contract Type: Temporary, Full-time Are you an experienced Financial Assessments Officer with a background in Housing Benefits and Council Tax Support? We are recruiting for a role in Harrow, where you'll play a vital role in delivering a high-performing, customer-centred financial assessment service. Role Highlights:
Conduct complex financial assessments for Housing Benefit and Council Tax Support to support Harrow's most vulnerable residents.
Ensure accurate and timely payments, manage over payment recoveries, and maintain high performance standards.
Work collaboratively with internal departments and external partners.
Provide guidance to residents on financial support and assist with appeals, disputes, and discretionary payments.
What We're Looking For:
Strong knowledge of Housing Benefit legislation and policies.
Solid experience in financial assessments and a background in a high-performance, compliance-focused environment.
Excellent communication skills and proficiency in Microsoft Office, especially Excel.
Ability to work autonomously, prioritise effectively, and meet performance targets.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk ....Read more...
Type: Contract Location: Harrow, England
Salary / Rate: Up to £13.81 per hour + PAYE. LTD RATE - £16.79
Posted: 2024-11-12 08:45:47
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Job Title: Housing Officer/Senior Housing Officer Location: Teignbridge Contract: Temporary Hours: Full-time
Role Summary: We are seeking a dedicated Housing Officer/Senior Housing Officer to join our clients Private Sector Housing team.
This role focuses on enforcing, maintaining, and enhancing standards in private sector housing.
Key responsibilities include housing enforcement, financial assistance administration, empty homes management, and landlord liaison, ensuring quality housing for Teignbridge residents.
This is a career-grade position offering opportunities for growth and development.
Key Responsibilities:
Conduct property inspections and Housing Health and Safety Rating System (HHSRS) assessments.
Advise tenants, landlords, and agencies on housing standards and legislative compliance.
Collaborate with the Housing Options team to support vulnerable clients and combat harassment and unlawful eviction.
Process grants and loans for housing improvements and adaptations.
Address long-term empty properties by engaging with owners and implementing enforcement actions.
Liaise with contractors, health professionals, and other stakeholders to ensure effective service delivery.
Requirements:
Relevant qualification or equivalent experience in housing or a related field (such as Environmental Health).
HHSRS competency certification or commitment to obtain it.
Strong problem-solving skills, with experience in customer service and negotiation.
Valid driving license and DBS check required.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Newton Abbot, England
Salary / Rate: Up to £17.53 per hour + PAYE. LTD RATE - £22.06
Posted: 2024-11-07 09:06:43
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Housing Officer Liverpool £26,250 per annum Permanent Full time We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Liverpool.
As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Liverpool. THE ROLE Key responsibilities include:
Conduct monthly inspections of properties to ensure safety and compliance.
Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
Identify and report property faults, categorizing them for prompt response.
Undertake minor property repairs within trained scope and provided toolkit.
Administer operational cash for utility top-ups and emergency payments.
Manage customer complaints and support issue resolution.
Participate in the on-call rota to ensure 24/7 service availability.
THE CANDIDATE Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important.
You should also bring:
A solid background in face-to-face roles with strong people skills.
Confidence in conflict management and resolution.
Strong organizational abilities to handle a demanding workload.
A valid UK driving licence, with willingness to travel between properties.
The ability to work collaboratively with colleagues and external partners.
THE CONTRACT Permanent Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks) Salary: £26,250 Company car provided HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further.
Further positions available in locations across the North West - please ask for additional info if interested ....Read more...
Type: Permanent Location: Liverpool, England
Salary / Rate: Up to £26250.00 per annum
Posted: 2024-11-05 21:00:04
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Later Living Officer (Sheltered Housing Officer) Location: Enfield, (EN2) Employer: Local Authority Working Hours: 4 days on-site, 1 day remoteAbout the Role: Are you passionate about supporting older adults to achieve their goals and maintain a high quality of life? As a Later Living Officer, you'll provide comprehensive support to residents, empowering them to plan, work towards, and achieve positive outcomes.
You'll manage complex casework involving safeguarding, mental health, domestic abuse, tenancy management, and property condition, working both independently and as part of a dedicated team to enhance the lives of older residents in Enfield.
Key Responsibilities:
Resident Support: Deliver high-quality support to residents, helping them with everything from tenancy management to maintaining a safe living environment.
Complex Case Management: Handle complex cases involving safeguarding, mental health, and antisocial behavior while liaising with relevant community organizations and agencies.
Property Management: Conduct inspections, manage repairs, and ensure all safety and health regulations are met to keep properties safe and well-maintained.
Community Engagement: Work closely with internal and external stakeholders including councillors, community groups, and third-sector organizations to ensure effective service delivery.
Health & Safety Compliance: Carry out regular inspections and ensure all health, safety, and fire safety standards are met.
Requirements:
Essential:
Strong English communication skills, with the ability to converse easily with the public.
Knowledge of housing law and experience in supported housing or housing for the elderly.
Proven experience managing complex casework and delivering tenancy management services.
Knowledge of health, safety, and residents' safety regulations in property management.
Ability to manage multiple priorities in a fast-paced environment.
Desirable:
Experience in supported, sheltered, or extra-care housing.
HOW TO APPLY: To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 01772 208966 to discuss the role in more detail.
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate! ....Read more...
Type: Contract Location: Enfield, England
Start: ASAP
Duration: 3 months
Salary / Rate: £20 - £24 per hour
Posted: 2024-11-05 10:11:17
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Job Title: Property Manager
Location: London N1
Contract: Temp
Hours: 35
Salary: £19.34 p/h PAYE.
- £23.14 LTD.
Role Summary:
As a Property Manager, you'll manage a diverse portfolio of homes, playing a crucial role in building vibrant and cohesive communities.
You'll work closely with residents, managing agents, and contractors to ensure smooth operations and foster positive relationships.
Your proactive approach to handling property-related issues and overseeing service charges will contribute to an enhanced resident experience.
Key Responsibilities:
Listen to residents' concerns and resolve issues affecting their homes.
Maintain a visible and approachable presence, fostering trust and rapport with residents and stakeholders.
Actively collaborate with internal and external teams to continuously improve service quality.
Expertly manage service charge budgets, ensuring clear communication with residents.
Communicate updates empathetically and professionally to keep residents informed.
Host community events to encourage open dialogue and address resident concerns directly.
Support resident complaints, working alongside the complaints team to ensure swift and fair resolution.
Conduct investigations and document outcomes transparently, including in anti-social behaviour cases.
Partner with building managers and housing officers to elevate the resident experience.
Oversee health and safety standards, ensuring homes are safe and well-maintained.
Regularly inspect properties to maintain high standards and compliance.
Lead initiatives for continuous improvements, coordinating with repairs and maintenance teams.
Ensure compliance with legal and financial regulations, acting in alignment with internal policies.
Requirements:
Strong customer service background, ideally in a housing context.
Excellent communication skills, both verbal and written, suited for diverse audiences.
Proven resilience and problem-solving abilities.
Experience in investigation, negotiation, and influencing.
Analytical, with a strong focus on customer needs.
Proficient in collaboration, IT skills, and managing deadlines with attention to detail.
Qualification in IRPM, ARMA, or RICS preferred.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £19.38 per hour + PAYE. LTD RATE - £23.14
Posted: 2024-11-05 09:11:39
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Compliance & Procurement Officer Kingston upon Thames Homelessness & Mental Health Focussed Homelessness Service 12 Weeks 36 hours £18.99 LTD / £16.19 PAYE (inc hol) Looking for a role that makes a difference in your community? Join our Local Authority client as a Compliance & Procurement Officer, supporting property management and rehousing services for rough sleepers in Kingston upon Thames.
THE ROLE Deliver high-quality service in managing property acquisition, renewals, re-lets, and hand-backs for private sector landlords and rough sleepers, while ensuring compliance and maintaining strong landlord relationships.
Ensure properties meet safety standards and support rough sleeper rehousing placements.
Conduct scheduled and responsive property visits, ensuring compliance with Housing Health and Safety Rating System (HHSRS) for properties in and outside the borough.
Liaise with landlords, housing providers, and contractors to meet Gas Safe and relevant legislative standards.
Maintain detailed records, update compliance databases, and provide regular feedback on property interactions.
Identify and report any non-compliance issues, HHSRS hazards, and Safeguarding concerns from stakeholders.
Oversee property management expenditures and payments related to rough sleeper schemes.
Prepare quarterly GLA reports and other required statistical data.
THE CANDIDATE We are seeking a candidate with previous experience in a similar frontline public housing service role, especially in property compliance and procurement.
Proven experience in marketing and procurement of private sector properties with a track record in lettings.
Strong knowledge of housing law, security of tenure, and health and safety for temporary accommodations.
Familiarity with private leasing schemes, including financial and operational considerations.
Understanding of rough sleepers' needs within temporary accommodations.
Skilled in partnership working, negotiation, and case management.
THE CONTRACT
36 hours, Monday to Friday, 9am-5pm
12 weeks with potential for extension or a permanent position
Pay: £18.99 per hour LTD rate; PAYE equivalent is £16.19 per hour, inclusive of holiday.
HOW TO APPLY To apply for this role, please email a copy of your CV to lee .
mcmillan @ servicecare .
org.
uk or call 01772 208966 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £25 ....Read more...
Type: Contract Location: Kingston upon Thames, England
Start: ASAP
Duration: 12 weeks
Salary / Rate: £16.19 - £18.99 per hour
Posted: 2024-11-01 16:35:55
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Job Title: Homeownership Officer
Location: London SE1
Contract: Temp ongoing
Hours: Full-time
Role Summary: Our client is seeking a professional, dedicated Homeownership Officer to provide comprehensive leasehold management services.
In this role, you will ensure all aspects of service delivery are aligned with legislation, best practices, and leaseholder terms.
You'll have the opportunity to manage your own portfolio of leasehold and shared ownership properties, focusing on providing a responsive, customer-centered experience.
Key Responsibilities:
Address day-to-day inquiries related to leasehold and shared ownership.
Support finance teams with service charge verification and ensure accurate charge allocations, including sinking funds.
Oversee Right to Acquire applications, lease extensions, remortgages, and resales.
Manage Section 106 schemes, focusing on service standards, budgets, and end-of-year accounts.
Coordinate the Section 20 Consultation process and collaborate on arrears recovery.
Maintain up-to-date records across systems and databases and assist in policy and procedure reviews.
Facilitate partnerships with neighbourhood, development, sales, and maintenance teams for smooth property management.
Requirements:
Degree or equivalent, with membership in the Association of Residential Managing Agents (ARMA) or the Chartered Institute of Housing.
Demonstrated experience in frontline leasehold management, including Section 20 consultation, service charge verification, and management of mixed tenure schemes.
Strong understanding of leasehold management regulations, with a proactive approach to customer service and dispute resolution.
Excellent communication and numeracy skills, with the ability to manage complex accounts and maintain accuracy under pressure.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £20.57 per hour + PAYE. LTD RATE - £24.56
Posted: 2024-11-01 08:16:54
