ARCH Finance, have a great opportunity for a Customer Service Assistant, to join an established Finance team, based in Preston.
In your role as customer service executive, you will need to be dedicated and self-motivated, with the ability to work on your own initiative.
You will have a real passion for helping a business grow and providing the best customer service Possible, to both internal and external customers.
You will need to be driven and have a real desire for customer resolution.
You will be joining a great team, with a great culture.
The ideal candidate will be a highly organised individual with the necessary drive and focus, who is able to work autonomously in a busy office environment.
Your Role will involve:
Answering incoming calls to Arch Finance
Helping manage the Arch Finance mailboxes (Outlook)
Client and candidate engagement via all communication channels
Assist with the compliance process where required, and ensuring all relevant information up to date
Supporting the Account Manager when directed or in his/her absence
Dealing with account enquiries/record keeping on companies CRM systems
What's on offer:
A great team working environment
Fruit deliveries twice weekly
Salary
There is a high level of flexibility with this role, so happy to discuss options
Family-friendly policies
Salary Sacrifice Pension Scheme, Cycle Scheme & Tech Scheme
Workplace Nursery Scheme
30 day's annual leave (inclusive of public holidays) increasing by 1 day per each year of service up to 5 years
Lancashire MIND well-being coaching sessions
What we're looking for:
We are looking for an individual who is highly experienced with Microsoft packages such as Word and Excel
Delivering strong results across a range of important administrative tasks with demonstrable autonomy
An excellent eye for detail with the ability to use your initiative and follow logic
Experience of outbound calling and email contact
Strong attention to detail and accuracy
Ability to work well in a busy office environment and prioritise tasks accordingly
Strong customer service skills
Excellent organisational and time management skills
Effective communication skills, both written and verbal
Previous experience of working in a busy, office environment is desirable
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Type: Permanent Location: City of Preston, England
Start: ASAP
Salary / Rate: Up to £24000 per annum
Posted: 2024-03-18 18:00:10
Job title: Finance Assistant
Location: Sittingbourne, ME9
Start Date: ASAP
Contract Type: Ongoing
Weekly Hours: 35 hours per week
Work Pattern: Monday - Friday (Hybrid)
We are seeking a highly motivated and organised individual to join their team as a Finance Assistant.
The successful candidate will provide a full range of financial administrative and support services to the company's team.
The role requires someone who can handle moderate to complex tasks with ease and can facilitate the effective and efficient operation of the team/department.
Responsibilities
Assist the company's team to ensure efficient and effective administrative practices, and resolve administrative and other queries related to the work of the department.
Set up and maintain straightforward office systems and procedures (e.g.
levy monitoring, aged debt monitoring etc.).
Assist with the creation and delivery of communications to customer base.
Develop and maintain administrative and office systems, databases and spreadsheets, as required.
Intercept and screen telephone calls, emails and written correspondence, dealing with, or redirecting enquiries to the appropriate areas, as necessary.
Arrange, and attend or represent unit/supervisor at meetings, including preparing papers, booking rooms and refreshments, taking notes, and drafting minutes.
Booking appointments, updating calendars and arranging travel and accommodation as required.
Provide guidance and interpretation on relevant policies, procedures, and regulations.
Assist in, and in some cases lead on the implementation of continuous improvement of business and administrative processes relevant to the working area.
Order and maintain stationary and equipment supplies, ensuring purchase orders are raised in accordance with procedures, and other financial systems are updated where required.
Provide project support to the team and to lead on administrative projects as required.
No role profile can cover every issue which may arise within the post at various times and the postholder is expected to carry out other duties from time to time, which are broadly consistent with those described.
Person Specification
Previous experience in a similar role.
Experience in using accounting software.
AAT qualification or equivalent is desirable.
Sufficient knowledge of office environment - including ability to follow procedures and show a methodical approach to handing workload.
Computer skills sufficient to operate on-line system and complex software or develop formulas for moderately sophisticated spreadsheets.
Ability to use a variety of software packages to produce correspondence and documents, and maintain presentations, spreadsheets and databases.
Oral and written communication skills sufficient to interpret and apply policies and procedures and to resolve problems, and to present a professional approach to all customers and stakeholders.
Ability to talk to customers and stakeholders to find out their views while presenting a professional approach at all times.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
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Type: Contract Location: Sittingbourne, England
Salary / Rate: Up to £14.84 per hour
Posted: 2024-03-08 14:04:01
