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Customer Service Advisor
Job Description
As a Customer Service Advisor, you will be responsible for providing a first-class professional customer service to residents and customers as a first point of contact.
You will resolve complex technical enquiries from visitors in relation to a wide range of housing management and leasehold enquiries including repair notifications, rent and general housing management enquiries.
You will possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one-stop-shop service.
Responsibilities
Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries (including accurately diagnosing, scheduling and logging repairs) right first time only escalating to specialist teams and contractors when required.
Offer a speedy, consistent and professional customer experience across a range of channels.
Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems.
Contribute to achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign-ups and overall customer satisfaction, following agreed policies and procedures.
Person Specification
Strong contact centre experience in high volume inbound role.
Experience working in the social housing and/or repairs sectors is desirable.
Strong IT and Administration skills.
Requirements
Ability to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors).
Confident using own initiative and have the ability to update systems and follow processes.
Excellent communication and interpersonal skills.
Ability to work under pressure and manage multiple priorities.
Qualifications
At least grade C - GCSE in English and Maths, or equivalent by experience.
Customer care qualifications or other certifications to further career.
How to Apply
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk. ....Read more...
Type: Contract Location: Hackney, England
Start: ASAP
Salary / Rate: Up to £16.9 per hour
Posted: 2023-12-08 09:04:10
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Repairs Customer Services Advisor
We are currently seeking a Repairs Customer Services Advisor to provide a high quality, customer-orientated advice and information service around responsive repairs and asset information to customers and visitors through a variety of contact channels including telephone to ensure consistent and convenient customer access to council services.
Job Purpose
The role of the Repairs Customer Services Advisor is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors).
You'll need to be confident using own initiative and have the ability to update systems and follow processes.
Responsibilities
Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries (including accurately diagnosing, scheduling and logging repairs) right first time only escalating to specialist teams and contractors when required.
Offer a speedy, consistent and professional customer experience across a range of channels (voice calls, live chats, emails, customer portal, mobile app, CRM, telephony systems, repairs systems, knowledge base, Orchard & Outlook).
Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems.
Contribute to achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign ups and overall customer satisfaction, following agreed policies and procedures.
Person Specification
Strong contact centre experience in high volume inbound role.
Experience working in the social housing and/or repairs sectors is desirable.
Strong IT and Administration skills.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk. ....Read more...
Type: Contract Location: Newark, England
Start: ASAP
Salary / Rate: Up to £12.8 per hour
Posted: 2023-12-08 08:11:40
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Job Title: Customer Service Manager Locations: Westminster Contract Type: Temp - Ongoing Work Pattern: 36 hours per week Start Date: AsapRole Overview:As a Customer Service Manager, you will be the driving force behind a customer-centric contact service.
Your leadership will empower your team to consistently provide an exceptional level of customer care, always striving for a 'right first time' approach.
You will collaborate with managers to enhance customer experiences and optimise service effectiveness.Key Responsibilities:
Lead the Customer Service Team (80 FTE), overseeing the Contact Centre, Resource Planning, Complaints, and Customer Insight departments.
Assist customers throughout their journey, ensuring they receive an appropriate and exemplary level of service and support.
Lead the development and training of operational teams to effectively assist customers through their journey and implement strategies and processes for service improvement.
Enhance departmental performance by continually refining operational processes across all channels.
Define relevant metrics and SLAs to maintain optimal performance in both customer service and overall customer experience.
Ensure the team consistently delivers a high standard of customer experience, aligning all customer interactions with agreed-upon processes and quality standards.
Stay updated on best practices and required standards of Customer Service.
Lead the Customer Service team in customer projects and improvement initiatives, actively participating in relevant meetings, and identifying and coordinating suitable resources for the department.
Conduct regular one-to-ones with direct reports, providing constructive feedback and collaborating on personal development..
Skills and Experience:
Proven experience in customer service management, demonstrating exceptional leadership skills.
Strong analytical abilities to interpret performance data and derive insights.
Excellent communication and interpersonal skills to motivate, guide, and inspire your team.
Adept at collaborating with various stakeholders to improve service delivery.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Westminster, England
Start: ASAP
Salary / Rate: Up to £465 per day + Umbrella
Posted: 2023-12-07 13:48:31
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Job Title: Feedback & Resolution Team Advisor Salary: £23,204 - 26,950 per annum, plus comprehensive benefits Hours: 37 Type: Permanent Location: Birmingham, B37 Start Date: ASAP Work Pattern: Monday - Friday | Hybrid Utilize your proven skills in problem-solving, dispute resolution, and computerized systems to handle customer feedback, complaints, and compensation matters.
Your excellent customer service skills, assertiveness, and ability to handle challenging situations will contribute to resolving disputes and providing optimal solutions.
With a commitment to equality and diversity principles, you'll represent our values positively and work collaboratively in a flexible and adaptive manner, ensuring accurate case administration and meeting performance targets.Key Duties and Responsibilities:
Receive complaints, compensation requests, and reports of customer dissatisfaction through various channels, including the customer portal, webchat, phone, email, and face-to-face interactions.
Assist senior feedback and resolution advisers in resolving complaints and compensation claims, ensuring timely customer contact and collaboration with service team colleagues.
Liaise with service team colleagues to gather information, agree on actions to address dissatisfaction, update systems, and issue correspondence within target timescales.
Respond to real-time dissatisfaction comments from the customer feedback platform, taking necessary actions to investigate and escalate when needed for resolution.
Assist in preparing quality and performance monitoring data, updating information boards, and monitoring cases to meet performance targets.
Actively engage customers in the service, seeking their views on service delivery and contributing to improving customer experience and satisfaction.
Adhere to key policies and procedures, including health and safety, GDPR, equality and diversity, and safeguarding.
Undertake any other duties as reasonably requested, including handling customer incoming calls or emails during business continuity or periods of high demand.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Permanent Location: Coleshill, England
Start: ASAP
Salary / Rate: £23204 - £26950.00 per annum + Plus comprehensive benefits
Posted: 2023-12-07 12:59:13
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Service Care Solutions are recruiting on behalf of Liverpool City Council for a Customer Service Advisor.
31.5 hours per week - Situated at the Cunard Building, L2 2BS.
£15 LTD p/h.
Purpose of the role:
To deal with a vast range of inbound enquiries from residents in Liverpool such as Bins, Pest Control, Revenues, Benefits and more.
Extensive training will be provided.
Experience:
The successful applicant must have previous customer service experience ideally in a call centre/office setting with strong communication skills.
Benefits:
The benefits of working with SCS;
*£150 bonus for qualified Social Worker's after completing 4 weeks in employment.
* A specialist, dedicated Social Work consultant offering single point of contact
* Exceptional referral bonuses - £250 per referral placed in to work!
* An extensive & exclusive range of Social Work vacancies across the UK
* Nationwide provider Social Work staff to over 200 local authorities.
* Excellent Annual Loyalty schemes / bonuses.
* DBS disclosures provided via fast track online services free of charge.
If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.
If this sounds like the perfect role for you then please apply today or send your CV to myself at Ashley.Brown@servicecare.org.uk ....Read more...
Type: Contract Location: Liverpool, England
Start: ASAP
Salary / Rate: Up to £15 per hour
Posted: 2023-12-07 09:02:25
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Job Title: Repairs Call Handler Location of the job: Maidstone ME14 (office based only) Contract type: Temporary (potential temp to perm) Weekly hours: 37 hours Working hours: Monday-Friday covering a rota active from 7:30 AM to 6 PM Start date: ASAPJob Purpose The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, triaging and raising wide range of repairs for residents.
You'll need to be confident using own initiative and have the ability to update systems and follow processes.
Responsibilities
Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries including accurately logging repairs
Offer a speedy, consistent and professional customer experience over the phone
Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems.
Contribute in achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign ups and overall customer satisfaction, following agreed policies and procedures.
Person Specification
Strong contact centre experience in high volume inbound role
Experience working in the social housing and/or repairs sectors is desirable
Strong IT and Administration skills
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk ....Read more...
Type: Contract Location: Maidstone, England
Start: ASAP
Duration: ongoing
Salary / Rate: £12.50 - £13 per hour
Posted: 2023-12-06 10:02:21
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Job Title: Customer Service Advisor Hours: 37 Type: Temp Ongoing Location: Sollihull, B37 Start Date: ASAP Work Pattern: Monday - Friday | 9am - 5pm As a Customer Service Advisor in our Customer Contact Centre, you play a vital role in delivering professional and customer-focused services.
Your responsibilities involve handling incoming calls and inquiries from residents, applicants, and external agencies, covering various frontline services such as housing, homelessness, rents, and repairs.
You are committed to answering all contacts promptly and courteously, meeting agreed service standards.
Your aim is to provide high-quality assistance, resolving customer inquiries at the first point of contact whenever possible.
As a valued member of the Contact Centre team, you contribute to maintaining an excellent standard of service for all our customers and clients.
Key Duties and Responsibilities:
Professionally handle calls, emails, voicemails, and texts within agreed timescales and service standards.
Aim for First Contact Resolution by addressing all enquiries and transactions without referral whenever possible.
Effectively manage peaks and troughs in workload associated with housing-related enquiries.
Accurately input information into computer systems.
Consistently deliver excellent customer service within specified targets.
Challenge existing procedures to contribute to the development of better working practices and improve service delivery.
Share knowledge and collaborate with the team to enhance personal and collective performance.
Complete all outbound activities in alignment with team objectives.
Operate within relevant company policies.
Take responsibility for personal and team health and safety in accordance with the Health and Safety Policy.
Identify and report hazards to the Line Manager and raise concerns about workplace health and safety.
Be adaptable to any other duties reasonably required by the Team Manager or Customer Contact Manager.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Coleshill, England
Start: ASAP
Duration: Ongoing
Salary / Rate: £22777 - £25409 per annum + Inclusive of Holiday Pay
Posted: 2023-11-28 13:12:44
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Job Title: Customer Resolution Officer
Work Pattern: 36 Hours a week
Contract: Asap start
Location: Hammersmith and Fulham
Days: Mon - Fri
Job Role -
To deliver an effective, complaints, enquiries and compliments management service which ensures service standards are met.
Providing information to the corporate complaints service relating to Freedom of Information enquiries, Ombudsman cases and Subject Access Requests in accordance with the policy and procedures.
To proactively assist staff across The Economy and other departments to resolve issues.
efficiently to ensure performance targets are met and prevent complaints from being escalated.
To contribute to performance reports and promote learning from complaints and enquiries to facilitate continuous service improvements.
Monitor and track multi complex complaints, enquiries and specialist investigations, and follow up works through to completion, liaising with contractors, and other internal departments.
To work collaboratively with internal and external parties including managers and contractors, and providing regular feedback to residents to ensure consistent practices operate across the directorate.
To co-ordinate and facilitate consultation with customers in relation to involving them in reviewing and improving services.
Ideal Candidate:
Microsoft Proficient
Ability to organise and prioritise own workload
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Hammersmith and Fulham, England
Start: ASAP
Salary / Rate: Up to £25.03 per hour + Umbrella
Posted: 2023-11-28 10:54:42
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We have a great opportunity for a full-time customer service executive to join an established Finance team, based in Preston.
This will be a varied role including inbound/outbound calling, and a variety of administration tasks.
This is not a sales based role.
In your role as customer service executive, you will need to be dedicated and self-motivated, with the ability to work on your own initiative.
You will have a real passion for helping a business grow and providing the best customer service Possible, to both internal and external customers.
You will need to be driven and have a real desire for customer resolution.
You will be joining a great team, with a great culture.
The ideal candidate will be a highly organised individual with the necessary drive and focus, who is able to work autonomously in a busy office environment.
You don't need experience, but you do need a real can do attitude with the willingness to learn.
What's on offer:
Salary £22605.00, with flexibility in working hours
A great team working environment
Fruit deliveries twice weekly
Monthly & quarterly awards ceremonies
Family-friendly policies
Salary Sacrifice Pension Scheme, Cycle Scheme & Tech Scheme
Workplace Nursery Scheme
30 day's annual leave (inclusive of public holidays) increasing by 1 day per each year of service up to 5 years
Lancashire MIND well-being coaching sessions
Annual Profit Share
Quarterly lunch clubs
Your Role will involve:
Making outbound calls to candidates
Communicating with different stakeholders
Sending emails to candidates and consultants
Helping and supporting client with queries and referrals
Assist with the compliance process, ensuring all relevant information is kept updated
Data Collection
Record Keeping on the companies CRM system
Dealing with account enquiries
Candidate and client contact via all communication channels
What you will to bring to the role:
Effective communication skills, both written and verbal
A good positive can do attitude
Good organisation skills and time management skills
Excellent attention to detail
Ability to prioritise workload
....Read more...
Type: Permanent Location: City of Preston, England
Start: ASAP
Salary / Rate: Up to £22605 per annum
Posted: 2023-11-24 10:16:16
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Job Title: Repairs Call Handler Location of the job: Maidstone ME14 (office based only) Contract type: Temporary (potential temp to perm) Weekly hours: 37 hours Working hours: Monday-Friday covering a rota active from 7:30 AM to 6 PM Start date: ASAPJob Purpose The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, triaging and raising wide range of repairs for residents.
You'll need to be confident using own initiative and have the ability to update systems and follow processes.
Responsibilities
Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries including accurately logging repairs
Offer a speedy, consistent and professional customer experience over the phone
Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems.
Contribute in achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign ups and overall customer satisfaction, following agreed policies and procedures.
Person Specification
Strong contact centre experience in high volume inbound role
Experience working in the social housing and/or repairs sectors is desirable
Strong IT and Administration skills
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Maidstone, England
Start: ASAP
Salary / Rate: £12.5 - £13 per hour
Posted: 2023-11-22 13:32:18
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Job Title: Customer Resolution Officer Contract Type: Temp -Ongoing Work Pattern: 35 Hours Per Week Start Date: AsapService Care Solutions are looking for a Customer Resolutions Officer on behalf of our client to join a team in London.
You will be responsible for delivering a high-quality customer service to customers needing support during reported complex repairs.Job Role -
To proactively collaborate with residents to surmount barriers and facilitate repairs.
To handle cases related to damp, mould, and disrepair in accordance with regulatory guidance and legislation.
To liaise with internal and external partners to ensure that each repair is being completed in the most timely and cost-effective manner.
To coordinate internal stakeholders' meetings to facilitate effective management of repairs when required.
To manage legal action when necessary for access for works to take place, liaising with relevant operational teams.
Act as the point of contact to investigate complaints by residents and provide updates as necessary.
Ensure that IT systems are regularly updated, and manual record systems are maintained, enabling accurate reporting and customer management.
Collaborate with diverse tenants who require extra support and refer them to appropriate internal and external support services.
Suitable Candidates experience: -
Experience within a customer service environment handling customer enquiries and complaints.
Experience of problem solving
Good standard of written communication and communicate effectively.
Comfortable using Microsoft packages and in house systems.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an E-Mail to arran.fitchie@servicecare.org.uk. ....Read more...
Type: Contract Location: Ealing, England
Start: ASAP
Salary / Rate: Up to £30000 per annum
Posted: 2023-11-21 09:32:35
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Job Title: Resolution Officer Contract: Temporary ongoing Hours: 35 hours per week Location: London E15 (office based 5 days) Job Description: As an RMS Resolution Officer, you will play a pivotal role in dealing effectively with corporate complaints, Members' inquiries, and Ombudsman inquiries.
Working collaboratively within a team, you'll contribute to delivering high-quality responses to customer complaints and inquiries, fostering positive relations with service areas and partner agencies.Key Responsibilities:
Effectively process and manage Stage 1, stage 2 complaints and Housing Ombudsman cases.
Undertake thorough investigations, mediate resolutions, and ensure comprehensive case evaluation.
Provide advice on improving service delivery, drafting high-quality reports, and resolving day-to-day queries.
Propose innovative solutions to enhance customer service and the Council's reputation.
Support cultural change, meet deadlines, and collaborate within a team or independently.
Assist in staff recruitment, demonstrating a commitment to customer service excellence.
Person Specification:
Proven experience in corporate complaints or housing, detailed complaint investigations, effective communication with Members and the public, and familiarity with project management and computer-based systems.
Strong problem-solving skills, high-level interpersonal and presentation skills, creativity in solution development, and the ability to represent the team effectively.
Demonstrate a high degree of integrity, strong interpersonal and networking skills, commitment to public service, political judgement, flexibility, and the ability to work under pressure.
Successful candidates will undergo an DBS check.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Newham, England
Salary / Rate: Up to £21.64 per hour
Posted: 2023-11-14 14:16:27
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Do you want to work for a family owned, innovative and technical company? Do you have an interest in renewable energy? Are you technically minded with a passion for customer service and sales? Do you have a full, clean driving licence and your own transport?This could be your next role…We are working with an industry leading, respected business who are looking for an exceptional technical sales professional to join their team.
The ideal candidate will have experience of nurturing current and sourcing new clients, maximising company growth through the conversion of offers to orders and presenting to clients across the country (mainly via video conference but also in person).Other responsibilities include:
PV designs and quotationsKeeping up to date with market trends and changesEnsure understanding of new products and services and attend training when necessaryLiaise with logistical partners to ensure orders are delivered on time
In exchange for your expertise, you will receive:
Company pension25 days annual leaveCompany bonus (depending on financial result of the company)Working from home option (1 day a week)Company car / car rental when required after probation period
Due to the nature of this role, a full clean driving licence is required.Westin Par Recruitment Experts acts as an employment agency for permanent recruitment.
By applying for this job, you accept the Terms &Conditions, Privacy Policy and Data Protection and Information Security Policy which can be obtained from Westin Par.Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience.
If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles. ....Read more...
Type: Permanent Location: Sandwich
Start: ASAP
Duration: Permanent
Salary / Rate: £36k per year + Benefits
Posted: 2023-11-13 12:45:03
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Job Title: Repair Planner Work Pattern: Mon - Fri 08:00 - 17:00 Contract: Temp Ongoing - Potential for Perm Location: WarringtonService Care Solutions for Repair Planner for our client.
You will be responsible for coordinating and delivering excellent customer service through the effective planning of responsive repairs.
You will also be responsible for ensuring regulatory and statutory compliance throughout the whole process.Job Role -
Monitor, manage and maintain the diaries of field-based staff to ensure customer satisfaction when completing repairs.
Communicate effectively with colleagues, partners and contracts and work collaborate to ensure customer receive the best possible service.
Take ownership of challenging messages and difficult conversations with customers, contractors, and colleagues to overcome problems, including helping to resolve complaints.
Comply with policies, procedures and guidelines and recognise when to escalate for exceptions.
Implement and support changes to service delivery.
Undertaking any other Admin duties to meet the requirement of the role.
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Ensure that Out Of Hours records are processed and responded to in a timely fashion.
Experience and Desirables:
Extensive customer service experience, ideally in a housing and/or repairs and maintenance environment.
Experience of working with field-based staff.
Ability to communicate clearly and build rapport with customers across a range of contact channels, including telephone and email.
Comfortable using standard Microsoft office packages and in-house systems.
Confident learning and using new ICT systems.
Ability to prioritise competing commitments and work accurately and methodically under pressure.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Warrington, England
Start: ASAP
Salary / Rate: Up to £12.72 per hour
Posted: 2023-11-10 14:53:12
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Job Title: Complaints Handler Locations: Lewisham SE13, hybrid working once trained Contract Type: 6 months temp Work Pattern: Monday-Friday 35 hours per week Start Date: ASAP
Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience.
This role is central to the seamless management and delivery of the overall complaints & Insight function.
As brand ambassador for the team you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvement.
As Complaints Officer you will:
The responsibility for the Repairs Service complaints performance ensuring we meet KPI's.
To provide and promote a professional and good quality service to both internal and
external customers.
To deal with all Repair Service focused complaints in a professional manner, following them
up on completion to ensure customer satisfaction and prevent escalation and negotiating and managing resolutions.
To ensure all complaint responses to Informal, stage 1, 2 and 3 complaints, General
Enquiries, MP, Mayoral, Councillor, Premature Ombudsman, Ombudsman, Freedom of Information and Chief Executive Enquiries are provided to the customer within required timescales.
To allocate all Repairs Service related complaints, enquiries and comments.
Review
background, complaints history and systems to ensure allocation to Investigating Officer (IO).
Following up where necessary and reporting direct to management/senior management as and when issues arise.Candidate profile -
Experience of working within a complaint's resolution environment
A wealth of experience about how to delight customers and manage expectations.
A understanding of social housing sector.
A ‘can-do' attitude and solutions-driven, innovative approach that has successfully modernised services.
A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team.
Be confident with strong communication skills, and excellent written skills
An understanding of how to manage difficult conversations face to face and by telephone
Experience of carrying out research and presenting written arguments in a concise but compelling way.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk ....Read more...
Type: Contract Location: Lewisham, England
Start: ASAP
Duration: 6 Months
Salary / Rate: £15 - £15.50 per hour
Posted: 2023-11-02 14:05:37
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Job Title: Customer Service Advisor Locations: Hammersmith and Fulham Contract Type: Temp - Ongoing Work Pattern: 36 hours per week Start Date: AsapYou will act as first point of contact for customers and ensuring an appropriate service is provided to all customers, to identify any needs such as vulnerability and diversity and ensure that equality of service is offered.
The role is a fast-paced environment with focus on delivering and providing excellent customer service and timely resolutions for customers and colleagues.Job Role -
Providing a front-line service for any enquiries from customers via phone and emails and resolve the enquiry by understanding the customers concerns and offering all suitable options to resolve it.
Responding to these enquiries in a timely manner and ensuring 80% resolution on all issues.
Ensure that clear, comprehensive, and timely records are logged into our systems for all contacts.
Carry out additional administration tasks required that relate to resolving customer contacts.
Suitable Candidates experience: -
Experience on working within a customer focused role.
Experience of responding, handling and resolving challenging customer queries.
Experience in customer service soft skills including empathy and taking ownership.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Hammersmith and Fulham, England
Start: ASAP
Salary / Rate: Up to £19.37 per hour + Umbrella
Posted: 2023-11-01 14:34:27
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Job Title: Repairs Call Handler Location of the job: Lewisham SE13 Contract type: Temp (potential temp to perm) Weekly hours: 36 hours Working hours: Monday-Friday 9-5 Start date: ASAPJob Purpose The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors).
You'll need to be confident using own initiative and have the ability to update systems and follow processes.
Responsibilities
Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries (including accurately diagnosing, scheduling and logging repairs) right first time only escalating to specialist teams and contractors when required.
Offer a speedy, consistent and professional customer experience across a range of channels (voice calls, live chats, emails, customer portal, mobile app, CRM, telephony systems, repairs systems, knowledge base, Orchard & Outlook).
Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems.
Contribute in achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign ups and overall customer satisfaction, following agreed policies and procedures.
Person Specification
Strong contact centre experience in high volume inbound role
Experience working in the social housing and/or repairs sectors is desirable
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £13 - £14 per hour
Posted: 2023-10-30 14:41:13
