Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Working from home - German speaking customer services

Working from home German speaking Customer Service Officer

To work alongside a multinational team offering formal customer service support to our overseas clients.

The Job

Manage own caseload of Customers, along with the provision of information gathering and coming to payment solutions.

To maximise revenue by using strong negotiation skills.

Achieve call volume and quality targets as set out by the company.

Overcome objections and take ownership of queries.

Ensure the debtor remains on their arranged payment plan.

Desired Skills

Fluency in German and English is essential

Ability to work as per the strict client SLA

Ability achieve client and internal targets and deadlines

Excellent telephone skills / Experience in effective call handling

Strong communication & negotiation skills

Ability to work under own initiative, and also as part of a team

Ability to work with Excel spread sheets

Understanding of TCF and relevant regulatory guidelines

What we Offer

We offer the following benefits:

Exciting performance incentives

Access to PerkBox for ALL employees to gain access to nationwide benefits such as discounts at restaurants, supermarkets, health clubs, online retail outlets and much more

Contributory pension plan (after 3 months employment)

Eye test & glasses vouchers

28 days holiday per year (including Bank Holidays) and 1 additional holiday for each completed year of employment

Excellent canteen facilities with free touch screen internet access.

Superb progression opportunities throughout the company

Subsidised bus passes

Volunteer Opportunities

Annual Awards Evening

Employee Assistance Programme

Salary: £19,000 increasing to £20,000 and bonus first year OTE £23,000

*Service Care Solutions also offer a referral fee of £250 for anyone you may know.

Once they are placed and complete their probationary period you receive a £250 bonus!


Working with Service Care Solutions offers you a number of benefits including:

, A specialist consultant within an experience and dedicated recruitment team
, Excellent rates of pay
, An extensive range of vacancies available throughout the UK
, Payroll service twice a week

  • Start: January
  • Rate: Up to £19000.00 per annum + + bonus (OTE £23,000)
  • Location: City of Preston, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Service Care Solutions Ltd
  • Contact: Alex Procter
  • Tel: 01772 555530
  • Fax: 01772 471473
  • Email: to view click here
  • Posted: 2022-11-01 14:44:16 -

  • View all Jobs from Service Care Solutions Ltd