Service Care Solutions Ltd

Housing Officer ( General Needs )

Neighbourhood Officer - General Needs.


35 Hours Per Week.


£31815 per annum plus £1200 car allowance per annum.


Role purpose
To play a key role in creating safer communities by providing customers with a high- quality housing management service, dealing with tenancy management and preventing Anti Social Behaviour.



Accountabilities
, To act as an ambassador for

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, To work with customers at allocation stage including viewings and sign ups and throughout the tenancy to ensure relevant support and safeguarding is given to them to sustain their tenancies.
, To successfully manage and enforce tenancy conditions through positive engagement, balancing support and tenancy action, including taking relevant court action where necessary.
, To inspect estates and communal areas cross the patch and any areas of concern are correctly reported to ensure customer health and safety are met.
, Establish professional working relationships with colleagues, partners and stakeholders to support the delivery of a holistic housing management service
, Manage starter tenancies by completing visits, reviewing and monitoring the process to ensure relevant support is given to minimise tenancy failures.
, Complete pre-void and the end of tenancy process to ensure a streamlined service
, Manage internal transfers including applications and property visits through to completion.
, Manage mutual exchange applications, including initial application, property inspections and making enquiries with other housing providers through to completion.
, Manage and enforce tenancy action including acting as

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* legal representative where court action is taken
, To comply with the Association's Health & Safety requirements to create safer, cleaner and greener environments.
, Effectively manage and resolve resident contact logged through our internal contact management system.
, Deliver an effective and appropriate service to all residents fairly and without discrimination
, Ensure close work and referrals with relevant agencies to help residents to be supported and safeguarded.
, Work proactively with local partners and our customers to deliver a community-based service.



If your interested in this post then please forward your CV to adam.benouaich@servicecare.org.uk or Call Adam on 01772 208966.




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