Service Care Solutions Ltd

Team Assistant - Customer Service


Job title: Team Assistant - Customer Service
Location: Croydon, CR0 (option to work from home after first few weeks)
Start Date: January 2022
Contract Type: 3 months
Weekly Hours: 36 hours per week
Work Pattern: Monday - Friday, 09:00am - 05:00pm

We would like an experienced an Customer Service person with good communication skills, used to working with and assisting a team by providing a full range of customer support services to facilitate the effective and efficient operation of the Maintenance team.



Responsibilities



  • Providing support to the Electrical Safety Testing team.

    Working with the contractor to book appointments and resolve minor issues/

  • Keeping a record of all interaction with residents, contractors, and other departments in order to build up evidence in case legal action needs to be taken.




Person Specification



  • Experience working in social housing preferably a customer service team

  • Ability to deal with difficult customers and persuade them to have their property tested.

    Ability to give customers information in a very clear and concise way to ensure that they know what is required.




If you are interested in this position and meet the above criteria, please send your CV now for consideration.


If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk




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