Service Care Solutions Ltd

Technical Support Assistant

Service Care Solutions are currently recruiting for a Technical Support Assistant for a local police force in Bristol.

This is a full time fixed term contract for 9 months with the outlook to extend beyond this initial length.

The main purpose of this role is to provide technical support and development for the IT Directorate for the Constabulary.

The post holder will provide professional and technical expertise and analysis within their specialism of Applications, Databases, Voice, Networks, Data Centre, Security, Servers, Radio and End Users within the IT Directorate.

Responsibilities -

To work within a designated team and across virtual teams as necessary.

To provide a service that will include the administration, maintenance, development, installation, configuration and support of all devices, infrastructure and applications for the IT Directorate.

The delivered services will operate to agreed performance standards, governance and ITIL practices.

To provide technical knowledge to a range of technical support and development services.

This will include, but is not limited to, the following:-

, Service monitoring, pro-active prevention and associated maintenance.

, Fault diagnosis and resolution.

, Undertakes various technical activities and asset management

, Liaison with third-party suppliers, agencies, departments and other parties

, Provision of technical advice and guidance and testing

, Understands and complies with use of all standard procedures and ITIL processes

, Create documentation and deliver training packages

Experience to be considered for the role -

Experience of Investigating issues/problems or discrepancies and provide correctly action

Experience of customer service skills, especially a pro-active approach to solving problems

Experience of working in a mature IT environment

Good verbal and written communications skills (preparing reports, statistical information and data returns)

Good time management skills with an ability to complete tasks within timescales

This role WILL be subject to enhanced Police vetting

If you are interested, would like further information or you have any questions please ring Mark Arthur on 01772 208962

Please Note - Due to high volumes of applications we can only respond to successful candidates

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