Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Neighbourhood Officer


Job Title: Neighbourhood officer
Basis: Full Time
Hours: 35 Hours per week
Type: 3 months temp potential perm
Salary: Up to £31815 + £1,200 car allowance
Location: Epsom, KT17
Job Role -



  • To work with customers at allocation stage including viewings and sign ups and throughout the tenancy to ensure relevant support and safeguarding is given to them to sustain their tenancies.

  • To successfully manage and enforce tenancy conditions through positive engagement, balancing support and tenancy action, including taking relevant court action where necessary.

  • To inspect estates and communal areas cross the patch and any areas of concern are correctly reported to ensure customer health and safety are met.

  • Establish professional working relationships with colleagues, partners and stakeholders to support the delivery of a holistic housing management service

  • Manage starter tenancies by completing visits, reviewing and monitoring the process to ensure relevant support is given to minimise tenancy failures.

  • Complete pre-void and the end of tenancy process to ensure a streamlined service

  • Manage internal transfers including applications and property visits through to completion.

  • Manage mutual exchange applications, including initial application, property inspections and making enquiries with other housing providers through to completion.



Candidate Requirements -



  • Understanding of relevant housing legislations

  • Experience of handling difficult customers and situations in a compassionate and



sensitive manner



  • Good IT skills and knowledge of Microsoft Office Suite

  • Good written and verbal communication skills

  • Experience in a housing sector in a patch management capacity




If you are interested in this position and meet the above criteria, please send your CV now for consideration.


If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk