Service Care Solutions Ltd
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Content Delivery Manager - Police

Service Care Solutions are currently recruiting for an experienced Content Delivery Manager to work on a full-time contract with a Police Force in Westminster.

The Content Delivery Manager will be working within the National Content Team for the SOH National Platform.

The post holder will work alongside and collaborate with the wider SOH team, delivery and project managers to ensure the content activities are planning, scoped and achievable.

Specifically, they will:
, Support the head of content and wider SOH team with planning activity across all content related activities
, Work effectively with the Digital Public Contact programme team to help support content related activities on-boarding of forces to the platform
, Attend or manage where appropriate the sprint ceremonies, daily stand ups, backlog reviews, sprint planning and mid sprint sessions as well as other delivery related calls and workshops.
, Work effectively with subject matter experts, stakeholders and partners to ensure delivery meets the overarching road map for the platform
, Maintain good working relationships with subject matter experts within the policing organisation through workshops, regular communication via email or Slack and by contributing to internal communication channels bulletins

, Knowledge of agile ways of working and user centred content design
, Knowledge of wider project management methodologies
, Understands the complex environment of policing and challenges of delivery in government organisations
, Up to speed on emerging digital trends and culture

, Utilise agile methodology and the NDT processes to manage delivery
, Manage complex internal and external dependencies.
, Able to remove blockers that affect the plan and is able to develop a plan for difficult situations.
, Confident communicator: able to persuade; negotiate; influence; network and work with stakeholders
, Communicate well on both a business and technical level, to all levels of the organisation.
, Able to understand complex concepts and communicate them in a simple manner.
, High degree of integrity; does what they say they will.
, Able to think laterally about the impact of changes.
, Highly organised with a logical approach.

Great at prioritising and managing productivity
, Self-starter - can work on own initiative.
, Strong stakeholder management skills gained through working within disperse stakeholders, across multiple organisations.
, Able to work both at a detail and strategic level as and when required.
, Highly motivated, delivery focused, pragmatic and have an open and honest approach.
, Excellent presentation skills with experience presenting content propositions and deliverables to product owners and stakeholders
, Have a proven track record of delivery/ project management in a highly-complex and pressurised environment
, Experience working collaboratively in fast-paced agile teams
, Experience of working in national programmes
, Experience reporting at a senior level as the role will involve frequent senior management progress / milestone reporting updates.
, Experience working with remote-first teams is desirable, but not essential
, Policing experience desirable but not essential
, Experience working in content publishing systems desirable but not essential

Applicants are reminded that this role will be subject to national security checks, so it is advised that all applicants have resided in the UK for at least the last 10 years, with no criminal convictions.

Please call Martin Cookson on 01772 208962 if you are interested.