Service Care Solutions Ltd

Area/Works Planner

Job Title: Area Planner
Basis: Full Time
Hours: 39 Hours
Work Pattern: 8am - 5pm Mon to Thurs with 1 hour lunch and 8 am to 4pm on Friday
Type: Temp ongoing
Location: Keynes MK9
Start date : ASAP
To support the Repairs team in the delivery of a comprehensive and efficient repairs service to customers.

To be responsible for overseeing and scheduling the workload of trades colleagues and/or contractors by allocating and organising work through the relevant processes to maximum efficiency of resources to meet defined key performance indicators.

Job Role -

  • Provide effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs.

  • Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.

  • Maintain the scheduling system and provide internal and external customers with timely and accurate information.

  • Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.

  • Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.

  • Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.

  • Ensure compliance with GDPR regulations when processing customer data.

  • Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.

  • Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

Candidate Requirements -

  • Experience of working in a customer focused environment.

  • Experience of working within agreed performance targets.

  • Excellent oral and written communications.

  • Proven ability to work methodically, follow agreed procedures and accurately record data and information.

  • Microsoft Office including Word and Excel.

  • Ability to work in a fast paced environment and under pressure.

  • Experience of working with databases.

  • Evidence of competency in a relevant trade

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to

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