Service Care Solutions Ltd

Customer Service Advisor

Customer Service Advisor

Based at Sandwell Council, 9-5:30, Monday - Friday Initial 12 week contract.

We have an exciting opportunity for Customer Service Advisor to join our Customer Services Team which is based at the Sandwell Customer Service Centre in Oldbury.

You will help the people of Sandwell access the services we deliver.

You will have excellent customer service skills, you will need to be friendly Flexible and willing to develop your knowledge and skills, you will work as part of a team, but will be required to have the ability to use your own initiative.

Answering customer enquiries and requests about a wide range of services.

It essential that you have experience of working in a busy contact centre meeting competing demands.

You must be able to respond promptly as well as politely and accurately to resolve the customer enquiry.

We are looking for people who have a proven track record of dealing with the public in a customer services role.

You will need to have:
, Excellent customer services skills
, Excellent telephone manner, clear communication skills, be an active listener.
, Deal with diverse range of customers.
, ICT skills with an attention to detail
, Previous call centre experience is essential
, Flexible and a self-motivator
, Friendly, caring, empathetic, calm and professional
, Hours are 9.00am to 5.30pm, Monday to Friday

This is currently a 3 month contract but may be extended further!

Pay: £10.79 per hour

If you are interested in this role or looking for a new role within Sales or Customer Service in the UK, please contact Alex Procter on 01772 208 962

*Service Care Solutions also offer a referral fee of £250 for anyone you may know.

Once they are placed and complete their probationary period you receive a £250 bonus!


Working with Service Care Solutions offers you a number of benefits including:

, A specialist consultant within an experience and dedicated recruitment team
, Excellent rates of pay
, An extensive range of vacancies available throughout the UK
, Payroll service twice a week

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