Service Care Solutions Ltd

Humber Service Desk analayst

Hi all, I'm currently recruiting for Service desk engineers in the NHS.

You will be helping around a busy hospital in the Hull and Humberside areas.

Apply for more details!


Rate of Pay - £11-12.00 PAYE Per hour, dependant on experience.


Location: Hull and Humberside area
Length 3-6 Month Contract


Job Description


Manage and support IT Service Desk calls and delegate where appropriate


, Prioritise all IT Service Desk calls based on severity and escalate or delegate where appropriate


, Logging complex user support requests into Topdesk call logging software capturing information that will enable IT staff to resolve the query/problem.


, Monitor IT Service Desk call queues, E-mail inbox, prioritise based on severity and escalate or delegate where appropriate


, Proactively manage and audit mobile devices using Mobile device management (MDM) software e.g.

IPad, laptops, MS Surface pros.


, Troubleshooting end user devices for wired and Wi-Fi connections e.g.

Thin clients, Nucs, laptops, COW


, Troubleshooting and managing Network printing issues


, Repairing Thin Client & Desktop PC's Faults Date Last Modified / Advertised: September 2021 Page 3 of 8 , Recording new IT Equipment into the Asset Database


, Patching CAT5 cabling from Pc to Switch Cabinets for data and voice


, Support Junior members of the IMT Service Desk


, Assisting the projects & Infrastructure Team as Required


, Actively manage toners for all Trust printers and other IT consumables


, Removal of PC based Virus


, Antivirus updates and daily Anti-Virus console checks


, Decommission IT hardware


, Removal and destruction of PC & Server Hard disks


, Contacting the appropriate recycling company & disposal of decommissioned kit


, Update weekly Call statistics


, Communication with the National Service desk and LSP to identify and resolve national problems as appropriate , Liaise with local system administrators for resolution of systems faults


, Create knowledge base articles to assist in call triaging to be used by service desk staff


, Provide ad-hoc training to users and other IT staff


, Comply with all Procedures related to security and confidentiality


, Participate on IT on-call rota when required (1:4)


, Able to work out of hours as and when required including weekends This is not an exhaustive list of duties and a regular review will take place with the postholder as part of their ongoing development and performance management.


Applicants should be confident in their own abilities and keen learners in order to fulfil the role to the best of your ability.

If this sounds like you, and if you want to discuss the role further then please contact Matt at service care solutions on 01772 208 953.

Alternatively, please email.

Matt.clarke@servicecare.org.uk.




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