Service Care Solutions Ltd

Business support assistant

Job Title: Business support assistant


Work and Interview Location: Yeovil BA22


Contract Type: Ongoing temporary


Weekly Hours: 37 Hours per week


Start Date: ASAP



Our client is looking for an temporary Business support assistant with a passion for helping customers and solving their problems, to join a team who are passionate and strive to deliver excellent customer service and are motivated to contribute success.



Key responsibilities



  • Provide an excellent customer service to our customers and internal stakeholders through a comprehensive reception service.

    Provide wider support through a range of business administration activities such as post functions and document management.




  • Deliver a memorable reception service that reflects our brand, responds professionally and engagingly to customer queries and signposts to the relevant internal departments and external agencies as appropriate.




  • Provide accurate and timely manner and sorting of all incoming and outgoing mail for the organisation so that all communications are logged and received according to agreed processes.




  • Coordinate insurance claim management tasks and administration including liaison with internal departments and insurance providers to gather the required evidence.




  • Carry out scanning of all documents to the Document Management System including filing and indexing appropriately to ensure accurate records of key documents are retained.




  • Oversee the delivery of the Loan IT project to our customers on behalf of Service Enterprise, ensuring all necessary documentation is accurately maintained.




  • Support colleague well being and the effective day to day operations through ensuring the correct supplies and provisions of tea and coffee, stationary supplies and the processing of food orders and visitor's parking arrangements.




  • Raise orders through the finance system and liaise with utility suppliers to ensure smoother handover of properties.




  • Support Operations and Customer Experience so service levels are maintained with tasks such as customer contact and work flow tasks as required.






Essential Criteria




  • Experience of working under pressure to meet deadlines



  • A team worker who is resilient and able to remain calm under pressure.

    A positive, motivated and enthusiastic attitude with an eye for detail and a flexibility to meet Team priorities.



  • Be an advocate for the customer who is an effective communicator through all channels and comfortable engaging and communicating at various levels.

    Sound judgement with the ability to prioritise to solve problems quickly and effectively.



  • Sound literacy and numeracy skills.



  • Digitally proficient with the use of social media, MS Office and CRM systems.



  • Experience of effective handling of customer enquires via all communication channels, recording customer contacts on CRM systems, working with document management systems, post room equipment and processes.



If you are interested in this position and meet the above criteria, please send you CV now for consideration.


If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk




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