Service Care Solutions Ltd

ICT Senior Infrastructure Analyst

Service Care Solutions are currently recruiting for a ICT Senior Infrastructure Analyst on behalf of a Fire and Rescue service in Essex.

This is a fixed term contract for 12 months and a Full time position (37 hours per week).

Job Purpose

To protect and save life, property and the environment by reviewing system software updates and identifying those that merit action, installing and testing new versions of system software and investigating and coordinating the resolution of potential and actual service problems.

Ensures maintenance of storage and backup systems, collects performance statistics and creates proposals for service improvements.

About the Role

The Fire and Rescue Service is looking to appoint a Senior Infrastructure Analyst to play a key role in delivering our Digital Strategy and to support the Service's objective to protect and save life property and the environment.

This role is for a Senior Infrastructure Analyst in an Infrastructure Support team of three people.

Working alongside an Applications Support Team and Network Support team you will provide ongoing maintenance and third line technical support for the Services ICT.

The ideal candidate will have in depth experience supporting the following, or equivalent, technologies.

Hyper-V, Nimble Storage, SCCM, RDS desktop, Asigra Backup, Azure Virtual Machines and networking, Microsoft Azure Backup Services.

Active Directory and Azure AD.

Main Duties and Responsibilities:


Responsible for the standards and procedures used to maintain the Service's ICT infrastructure.

Leads the tasks associated with the planning, installation, upgrade, operation, control and maintenance of ICT infrastructure.

Reviews releases, upgrades and fixes available from system suppliers.

Maintains awareness of existing and emerging software and hardware solutions and develops upgrade plans.

Investigates service problems, recommends solutions and plans and tests proposed solutions.

Investigates and diagnoses complex problems, working with users, other staff and suppliers.

Resolves problems, co-operating with the other ICT teams, to maintain overall system performance.

Ensures that necessary data is available for use by those carrying out investigations.

Initiates action to resolve problems in systems and services.

Documents such incidents and problems within the configuration management defect/problem reporting system.

Matches unresolved incidents against existing problems, known errors and other incidents.

To be considered for this role you must have -

Level 2 or 3 standard of education (e.g.

GCSE or Alevel) or equivalent experience.

Holds a relevant professional qualification(s) e.g.

MCSE - Microsoft Certified Systems Engineer; Citrix Certified Enterprise Engineer (CCEE); MCITP - Microsoft Certified IT Professional; VCP - VMWare Certified Professional.

Has a current (V3) ITIL Foundation qualification.

For more information please contact Mark Arthur on 01772 208 962 or alternatively email

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