Service Care Solutions Ltd

Switchboard Operator

Service Care Solutions are currently recruiting for a Switchboard Operator for a local Police Force in the Plymouth.

This role is a 3 month contract however this is a fantastic opportunity and potentially the start of a career within the Police.

This role is a across a 7 day week rota covering 0900-2200 and a full time 37 hour contract.

Responsibilities for the Call Handler role will include but will not be limited to -
- Provide information, advice and guidance to queries from members of public and other agencies at first point of contact on switchboard, identifying how to direct their call including signposting to other agencies where appropriate.
- Accurately record reports of incidents or information as appropriate
- Demonstrate a flexible approach to the working day environment due to dynamic demand of the Department
- Carry out accurate dynamic risk assessments for every contact received
- Deal appropriately with callers who may be emotional, distressed, vulnerable, drunk, suicidal or in crisis and deciding on the right course of action
- Comply with the Standards of Professional Behaviour, demonstrating the highest standards of professionalism, respect and appropriate level of conduct (Code of Ethics)

Essential skills and experience required -
- Ability to capture critical information and record it accurately
- Demonstrable analytical and critical thinking skills
- Excellent customer service skills
- Worked in a customer service/contact centre/ or control room environment

If you are interested, would like further information or you have any questions please ring Mark Arthur on 01772 208962

Please Note - Due to high volumes of applications we can only respond to successful candidates

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