Service Care Solutions Ltd
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Triage Officer

I am currently recruiting for a triage worker to work in Haringey.

This role is initially for 3 months and requires applying candidates to have an enhanced DBS and will work in the safeguarding adults team.

Role purpose:

To deal with telephone, written, emailed enquiries in regards to Safeguarding and respond appropriately to customer enquiries, complaints, requests for advice, information and service requests.

To work within the statutory requirements of the Care Act 2014 and the Mental Capacity Act 2005 and amendments as appropriate to the role.

To provide information and data as appropriate to inform, statutory and corporate partners such as, Safeguarding Adults Board, Quality Assurance Board, MARAC

To work with the team manager to identify and address safeguarding concerns.

Main responsibilities:

  • To assist customers in their understanding and completion of relevant documents forms, applications and registrations, over the telephone, including where appropriate addressing their special needs (disability, translation, interpretation requirements etc)

  • To process referrals and apply agreed eligibility criteria.

    This will involve collecting extra information from the referrer, service user or carer where appropriate.

  • To accurately record detailed referrals.

  • To work within agreed procedures, particularly those in relation to alleged safeguarding adults.

  • To provide information and advice to members of the public from diverse backgrounds, requiring care across a range of client groups Older People, Physical Disability and Occupational Therapy.

  • To liaise with other departmental and non-departmental services and partner agencies as required.

  • To ensure that the Team Manager is kept fully up to date with operational issues.

  • To support the service/ duty team as required

  • To keep abreast of changes within the Council or other organisations, policies, eligibility criteria, information in order to provide customers with up to date information.

  • To feedback to managers/colleagues' changes of which they might not be aware.

  • In all situation which are not clear, to consult with the Team Manager

  • To adhere to the Council's equal opportunities and diversity policy, and act in accordance with these policies as an employee by treating and colleagues and service users with dignity

  • and respect, to deliver effective and appropriate services fairly and without discrimination and to challenge any discriminatory practice.

  • To undertake other temporary duties consistent with the basic objectives and/or duties of the post.

  • To operate professionally both as an individual and as a member of the team, contributing ideas, suggestions and feedback to managers as appropriate.

  • To provide support, assistance, mentoring to new/temporary staff and work experience placements as appropriate.

  • Participate in training and development activities that meet the objectives of the service and post which contribute to improvements in service delivery and performance.

  • If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208964 or email