Housing Services Response Coordinator
Work Location: Humber Region
Salary: £33,679 per annum
Employment type: Fixed Term
Department: Customer Services
Hours per week: 37 hours per week
Anticipated Interview Date: To be confirmed - Interview via Microsoft Teams
Contract Duration: Permanent
Based in Hull as a Housing Services Response Coordinator, you'll be working with our customers and partners to provide an effective response and resolution to anti-social behaviour and complex tenancy and lease breaches within our neighbourhoods.
You'll work closely with our partners, including the local authority and the police, to make sure that victims are supported and our neighbourhoods are safe and where customers want to live.
You'll ensure that anti-social behaviour, tenancy and lease breaches are seen through all the way to resolution, delivering an outstanding customer experience that turns our customers into real fans of Thirteen.
You'll also guide and support our Housing Services Coordinators with lower level cases, take a lead on neighbourhood-wide issues and prepare for and represent Thirteen at court hearings.
, Can you deliver a quality customer experience that's convenient and responsive to our customers, ensuring that vulnerable customers are supported?
, Can you delight our customers and turn people into real fans of Thirteen?
, Can you easily build relationships with our customers and colleagues, with the ability to influence, negotiate and challenge?
, Are you comfortable dealing with challenging conversations, remaining confident and firm, being respectful and considerate?
, Do you have experience in an enforcement or compliance background and have a good understanding of the benefits of outcome-based results
If you are interested in the role then please forward your CV firstname.lastname@example.org
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