Service Care Solutions Ltd

Desktop Support Analyst

Job Title: Desktop Support Analyst
Location: Basingstoke (RG21) - Homeworking for the moment
Hours: 37 hours per week
Employee Type: Temporary until end of June 2021

Job Purpose:
Ensuring the highest levels of customer focus, collaborative working and service excellence and being the first point of contact for end users to receive support and maintenance within the organisation's desktop computing and application system environment.

Taking full end to end ownership for the incidents and problems with responsibility that includes supporting business system applications and installing, diagnosing, repairing, maintaining, and upgrading all desktop operating IT hardware and equipment to ensure optimal workstation performance.

Also troubleshoot problem areas (in person, by telephone, via e-mail or other messaging) in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required.

Taking ownership for the escalation of incidents and problems to the Desktop Support Specialists that cannot be resolved by an Analyst and still managing these to ensure end to end ownership, effective communication and timely resolution.

Essential Experience:
, Excellent phone manner / online support skills
, General understanding of Intune and Azure
, Fundamental Cloud Exchange admin knowledge
, Understanding of Ipad/iPhone configuration
, General understanding of Microsoft Dymanics
, Knowledge of onsite AV and meeting room support advantageous
, Sound understanding of Skype/Microsoft Teams

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to

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