Service Care Solutions Ltd
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Systems Analyst

Service Care Solutions are helping the NHS in recruiting for a permanent position in Essex.

The role is an Applications Systems Analyst working at a band 6 level.



Salary £30,000 to £38,000 depending on experience

Job Summary
You will be reporting to the Lorenzo Business Change and Engagement Manager, the Lorenzo Support Analyst provides the technical driving force behind changes to the Lorenzo EPR environment, working in a dynamic and evolving team of customer-focused engagement and business change analysts responsible for the full life cycle of system projects and programmes.



The Lorenzo Systems Analyst is responsible for several critical functions within the team:
, Working with the Lorenzo development team to support business change processes, attending meetings with clients and advising on Lorenzo capabilities.
, Interpreting business change requirements, designing and building Lorenzo solutions.
Configuring Lorenzo test and live environments in respect of change projects, working alongside other Digital Services teams and external suppliers.
, Designing, developing, testing and implementing Lorenzo CDC forms.
Supporting the Digital Services testing team in providing assurance on the integrity of system changes.
, Support system integrations with Lorenzo from 3rd party clinical systems.
, Support the Information Asset Owners (IAOs), Administrators (IAAs), and Super Users of Trust Directorates to assist them in managing and using application systems in the delivery of their business functions.
, To fully support the IT Service Desk in the resolution of incidents, problem investigations and fulfilment of service requests liaising with 3rd party suppliers as necessary.
, To maintain a sound working knowledge of supported applications across their lifecycle.
, To ensure service users are fully informed of issues that could affect the delivery of their services.
, To liaise closely with the Suppliers of the supported systems to encourage good working relations and to ensure that systems are supported in accordance with relevant contractual obligations.
, To attend regular meetings relating to both existing and future development of the
supported systems and contribute to or lead projects as required.

Key Relationships
,Digital Services Management Team
,IT Service Desk Manager
,Digital Services Department
,Information Governance Team
,Trust Senior Managers and IAOs
,Trust System Managers and IAAs
,Application Super Users
,Third Party Suppliers
,Digital Services Users

Qualifications
Relevant degree or equivalent experience in a digital service support and delivery environment including specialist knowledge of the installation and management of
business/computer systems.
ITIL v3 Foundation Certificate.

Experience
Ability to identify support trends (for example, several people call about the same problem in three hours)
In depth knowledge and experience of system configuration.
Working independently and to tight deadlines.
Microsoft SQL Server databases
Working in NHS
Working within the constraints of the Data Protection Act
Understanding the principles of the Caldicott report
Experience using Crystal
Reports or other industry

If this role sounds of interest please send you CV to andrew.wiles@servicecare.org.uk