Service Care Solutions Ltd

Repairs Planner Manager

Job Title: Repairs Planner Manager
Locations: Wirral CH41 - homeworking and office based
Contract Type: FTC until end of March 2021
Work Pattern: Monday-Friday 37 hours per week
Start Date: December 2020
Interview: 25th November 2020
Job role -
, Manage and coordinate all administrative activities related to the Property Services team to ensure customer and contractor enquiries are promptly dealt with.


, Develop a culture of continuous service improvements and strive to deliver KPI performance on all targets.


, Motivate and develop the Administrative Team through the provision of regular coaching, individual one-to-one meetings and performance based reviews.


, Provide individuals with access to appropriate training, tools and support in order deliver the expected levels of service excellence.
, Contribute as a key member of the Property Services Team and to work collaboratively with other managers within Property Services, and across the Group.


, Work within agreed budgets and control costs and ensure adherence with financial procedures at all times.

Produce reports and other information as required.


, Provide regular financial and performance information to facilitate effective management of the business and analyse available information to report on trends, risks and opportunities to ensure effective and efficient service delivery.
, Assist with the development and maintenance of quality systems and processes to help ensure an effective customer focused repairs service.

Candidate profile -
, Previous management experience with a Repairs & Maintenance background is essential in a social housing setting.
, Knowledge of using Northgate Repairs system
, Someone who takes ownership is delivery focused seeing things through to the end.
, You will have excellent communication and relationship building skills and a keen customer focus.
, Experience of leading and motivating a team to achieve high standards of service.
, Ability to provide consistent expert advice and to use excellent situational judgement.
, Be able to solve complex problems whilst using standard procedures and processes.
, Have a rigorous attention to detail and be thorough in updating systems.
, Demonstrate the ability to build successful working relationships across the organisation.

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk




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