Service Care Solutions Ltd

NHS call centre admin

POSITION: NHS call centre admin
Pay rate: 8.72-9.77
Contract duration: 3 months
Working hours: Monday-Friday 9-5
MAIN TASKS AND RESPONSIBILITIES

To manage calls and emails sent into the helpdesk and triage the information and log dependent on routes for recording & management as required.

Where appropriate respond to reported queries which may include reports of staff and service user's illness in a timely and efficient manner and escalate any issues of concern to the line manager.

To support the compliance and quality of records within the Trust Integrated Risk Management System (Datix) and provide support via the Datix-helpdesk to staff and managers using the system.

To follow latest guidance and protocols for managing confidential corona virus concerns raised by staff including GQA Team roles & responsibilities, access permissions, triage of information, recording, advice given, monitoring of information, collation of information regarding well-being checks and return to work interviews.

To provide scheduled and ad-hoc data reports in accordance with agreed timescales for managers.


Benefits of Service Care Solutions:
, Access to the latest Finance roles Countrywide
, Single point of contact Consultants
, Temporary and Permanent vacancy's
, £250 Training allowance
, Exceptional Referral Bonus
If you have any friends or colleagues that you think would be suitable for this position, please do pass my details on.

We offer £250 for any referred candidates that are successfully
Placed.

If you want to discuss the role further then please contact Richard at Service Care Solutions Ltd on 01772 208953, or alternatively send an updated CV to richard.cornall@servicecare.org.uk




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