Service Care Solutions Ltd

Second line desktop support officer

I am currently recruiting for a second line desktop support officer to work in Bradford.

This role is initially for 2 months and does fall inside IR35.



Key purpose of the post:

Working in the Information Services - Service Operations team to deliver end user and infrastructure support that ensures that the department meets and exceeds agreed service levels to its customers.



Develop innovative solutions to solve business problems and identify opportunities to drive efficiencies across the service.

Main responsibilities of the post:

Where required by a line manager, implement, improve, maintain and support infrastructure and systems to meet and/or exceed agreed service levels.

Where required by a line manager, deliver end user support to meet and/or exceed agreed service levels.

Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values.

Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement.

Use agreed IT service management tools to accurately capture data relating to ITIL processes.

Ensure service related documentation is accurate and relevant.

Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation.



Assist with the implementation of remedies and preventative measures.

Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements.

Where required, supervise specialist external technical consultancy.

Develop and maintain collaborative working relationships with all colleagues and with end users.



Provide specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve service delivery.

Manage the access to highly confidential, personal, financial, political and commercially sensitive information; to ensure compliance with appropriate legislation e.g.

DPA, FOI, Child Protection Act, etc, the unauthorised disclosure of which would prejudice the interests of the service.

Ensure compliance with appropriate policies, procedures and guidelines.

Responsible for assets, equipment and materials within the ICT service undertaking.

To carry out any other duties as required, which are reasonable in terms of the nature and level of the post.

Deputise for the Senior ISP or line manager as required.

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208968 or email andrew.quinney@servicecare.org.uk




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