Service Care Solutions Ltd

Revenues Officer

To participate in processing of billing, collection and recovery of Non-Domestic Rates debts.

Dealing with customer enquiries and correspondence ensuring efficiency and accountability whilst adhering to relevant legislative provisions, council policy and financial regulations.

- To develop and maintain a generic skill set that allows the Isle of Wight Council to employ your skills, abilities and experience across the Council and its formal partnerships as needed.

To provide a full administrative service within all sections of Revenues and Benefits to ensure the effective processing of information in respect of Non-Domestic Rates.


- Operate a systematic billing and recovery procedure within Revenues ensuring efficiency and accountability, adhering to relevant legislative provisions, council policy and financial regulations.
- Dealing with customer enquiries and correspondence relating to Non-Domestic Rates dealing with customer enquiries via the telephone both inbound and outbound, in writing and by email.

Ensuring all information collected is accurately recorded and is processed within set timescales and in accordance with relevant procedures and working practices.
- Making decisions in line with Non-Domestic Rates legislation regarding a person's liability and any discounts or reductions are awarded correctly and ensure records are updated and maintained accurately.


- To maintain an in depth working knowledge of relevant legislative provisions in relation to Non-Domestic Rates applying this knowledge to all procedures and processes when making decisions.
- Identifying and undertaking active recovery of Non-Domestic Rates Arrears by telephone, writing and email
- To be fully aware of performance standards and to maintain up to date knowledge of all relevant regulations and policies applicable to the post.




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