Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

NHS Network Technician

Role Purpose:
An experienced network engineer is required to provide assistance to the Network Team for “Business As Usual” operational tasks and dealing with resolution of incidents.

The engineer will have significant “hands on” experience in implementing and working with IP networks and working on Cisco switches, routers and firewalls.

There will also be a requirement to install and configure Cisco IP telephony handsets and user profiles.

The engineer may also be required to provide support for ongoing projects within the Trust and should it be necessary, the successful candidate may be required to go through the enhanced Disclosure Barring Services (DBS) checks before being allowed to attend any secure location.

Skills, Knowledge and Experience
, Educated to degree/HND/CISCO (CCNA/CCNP) or equivalent in a relevant discipline or significant experience in implementing IP networks.
, Excellent configuration and administration skills on Cisco switches, routers and ASA firewalls.
, Excellent knowledge of routing and switching.
, Experience of configuring and administering Cisco Unified Communications Manager.
, Can communicate technical information to staff, colleagues and others as required.

, Able to understand and create detailed technical documentation and Handover to Support documentation for both technical and non-technical staff, for example Service Desk.
, Assist in the maintenance all aspects of network security, including firewall access control and logging, ensuring that all external connections meet appropriate levels of access and security in accordance with Corporate IT and local Network Team procedures.

, Commission structured cabling including compliance testing.
, Ensure that the Project Manager and line manager are kept informed of real time technical issues and changes as they arise
, Highly customer focused.
, Able to develop and maintain relationships with colleagues, customers and other associated organisations.

, Network engineer experience of working within the NHS and N3 networks.
, Excellent knowledge of wireless networks.
, Excellent knowledge of Cisco Unified Call Manager and IP telephony.
Working Conditions
a) Will be expected to travel to various sites.
b) Will be required to work at secure locations and will be escorted when onsite by onsite staff member.
c) Occasional lone working conducted within trust policies and working procedures.
d) Rare exposure to emotional circumstances within the work place.
e) Work in a high pressure environment on various projects and competing priorities.
f) Unpredictable but manageable working pattern.

g) Will on occasion be required to work in confined spaces.

h) Manipulates network equipment and cabling in awkward and confined spaces.
i) Requirement for lifting heavy computers, printers, servers and network equipment into position.
, Trust wide 10,500 users, including 4000+ remote users, 200+ sites
, 5500+ end point devices including PCs, laptops, tablets, Printers, scanners and other trust standard end-point devices
, 600+ Network Devices
, 70+ Local Area networks
, 200 IP Networks
, 2500+ IP Phones
, ITIL compliant Service Desk call logging system
, Installation and on-going support of Trust owned IT equipment in the homes of Trust employees, partner agency sites and locations used by the Trust for seminars and conferences
, Support and specialist knowledge of other types of end user devices (e.g.

Ipads, tablets and smartphones)