Job Title: Housing Officer
Hours: Full Time
Contract: 3 Months +
A Housing Association in Northampton are looking to recruit a Housing Officer who will provide a responsive and customer orientated tenancy management service, predominantly within a defined management “patch” in accordance with established policies and procedures.
The Successful Candidate will be expected to;
, To act as primary officer for every tenant on the patch, undertaking daily contact with tenants and their representatives concerning any aspect of Housing management and conditions of tenancy, including property inspections, accompanied viewings, signups and new tenant visits, advice on maximising income, conversion of introductory tenancies to secure tenancies, attendance at evictions, minimising arrears levels.
, Ensure that by investigation, negotiation and enforcement that tenants comply with their conditions of tenancy, particularly with regard to nuisance and anti -social behaviour.
Assist in the collection of witness statements and evidence for cases referred to the Tenancy Enforcement Officer.
, To protect the revenue and expenditure stream whilst taking appropriate actions aimed at ensuring tenancy sustainment.
, Ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales.
, To undertake regular inspections of communal areas, garage sites and other open spaces.
, Assist the Tenant Participation team in the development and support of resident associations and where necessary attend meetings of groups.
, Develop and maintain effective relationships with other officers, outside agencies and tenants to ensure that a high quality tenancy management service is delivered.
, To provide as required written reports in relation to issues and events related to the patch.
Provide cover for other Housing Officers and staff in their absence.
, To undertake any other duties commensurate with the position as designated by the line manager.
KNOWLEDGE, SKILLS & EXPERIENCE
, Basic knowledge of Housing law
, Awareness of Current Housing issues
, Good literacy and numeracy levels
, Dealing with Customers in one to one situations
, Responding to customer enquiries by telephone
, Ability to prioritise work load IT Literate/good keyboard skills
, Good written and verbal communication
, Ability to interpret /implement policy, procedure and legislation
, Full Driving Licence Good written and verbal communications
, Performance Minded Willingness to undertake relevant Training
, Communicates effective at all levels in a clear, concise and open manner.
, Takes personal responsibility for delivering an excellent service to meet the needs of internal and external customers
, Committed to working with team and partners to achieve common goals and ensure performance at highest level.
, Takes responsibility for own actions, set high standards for personal performance and shows determination to meet goals.
If you're interest in applying for this vacancy please call 0 1 7 7 2 2 0 8 9 6 6 and ask for Ashlee.
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