Service Care Solutions Ltd

Repairs pPanner

Job Title: Repairs Planner
Basis: Full Time
Hours: 37 Hours
Type: Temporary ongoing
Salary: £10.92 per hour
Location: Hanley, ST1

To support in the delivery of a comprehensive and efficient repairs service to customers.

To be responsible for overseeing and scheduling the workload of trades colleagues and/or contractors by allocating and organising work through the relevant processes to maximum efficiency of resources to meet defined key performance indicators.
Job Role -
, Co-ordinating variable numbers of appointments/or works packages on a daily basis from start to finish ensuring these meet the directorate specific targets.

, Daily diary scheduling for numerous trades colleague/contractors, producing supplementary documentation as required such as works specification orders.

To deal with all unavailable appointment periods by re-organisation of work to other trades colleagues/contractors and negotiation with tenants as required.

, To monitor, maintain and update electronic/manual appointment diaries to ensure effective management of appointments and ensure target/timescales are met.

, To deal, on a daily basis with emergency jobs, non-appointed tasks, variations, follow-on jobs, carded, cancelled and suspended jobs, making sure relevant systems are updated.

Candidate Requirements -
, Proven experience of coordinating, managing and maintaining appointments and diaries of large teams within a fast-paced and pressurised environment.
, Strong Customer Service and Administration Skills

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to

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