Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Central Control Operator

Job Title: Central Control Operator
Location: Leicestershire - Coalville
Contract: Temp
Hours: 26.25 per week (Morning Shifts 07:00 - 12:15)

A Local Authority in Leicestershire are looking to recruit a Central Control Operator who will answer calls and alerts by operating the Council's central control system (PNC8) linked to sheltered housing schemes and dispersed alarm systems throughout the district and also to answer all of the Council's out-of-hours calls.

The Role
The successful candidate will be expected to;

, Interpret and analyse telephone calls from both external and internal customers and identify their needs in order to make the correct decision or recommendations whilst ensuring that any service required by the customer is sought as soon as possible.

This will include acting positively to emergency situations and responding correctly when calling upon the Emergency Services or other involved parties.

, Take personal responsibility for self and other team members to resolve the majority of customers enquiries at first point of contact in a competent and professional manner.

, Maintain confidential and sensitive customer related information on dedicated software systems and other software systems by inputting, updating and extracting data as required.

, Ensure that Central Control is staffed 24/7 by providing and arranging cover as required at short-notice, this includes taking responsibility for making arrangements to find cover within Working Time regulations for sickness absence and if once you have agreed to provide cover you find you are subsequently unable to do so.

The Candidate
To be considered for this role you must;

, Have experience of direct contact with the general public in a professional capacity.

, Have relevant experience of the care sector within recent years

, Be prepared to complete a Disclosure and Barring Service (DBS) check.

If you're interested in the role, please email your CV to Ashlee .

Ryan @ servicecare .org .uk or give me a ring on 0 1 7 7 2 2 0 8 9 6 6.