Service Care Solutions Ltd

IT Analyst

A very exciting opportunity has arisen for an IT Analyst in Basildon.

The successful candidate will be responsible for coordinating and developing performance improvement projects across the Trust, advising and supporting services on the actions required to improve their adherence to national and contractual standards.

This will include development and design of new dashboards, review of existing dashboards and data quality checking.

The post holder will be required to work directly with operational services in the development and maintenance of dashboards.

The post holder will be responsible for taking performance improvement action where gaps in performance are identified on the Dashboards.

The post holder will also be responsible for project managing the ongoing development of Trust dashboards.

The post holder will apply specialised data analysis and interpretation skills, using current and developing new systems, to provide data for and on behalf of the Trust.

The post holder will ensure that relevant, accurate and appropriate information is provided in a timely fashion, and an easily understandable format.

The post holder will also validate the accuracy of outgoing information and communicate complex issues to the appropriate audience for action

The post-holder will play a critical role in the future development of the Trusts performance and business reporting procedures and systems.

The post-holder will be required to attend regular meetings to present highly-complex, specialist analysis to a variety of audiences including senior managers.

The post-holder will be required to explain all report findings and resolve any data issues.

The post extends across the entire geography of the Trust and attendance at meetings and support to operational directorates may require travel.


1. To be responsible for analysing customer and service requirements, related to data and information.

2. To be responsible for the development and ongoing maintenance of performance dashboards which ensure the right information is available at the right times at all levels of the organisation.

3. To be responsible for the Trust Dashboard systems ensuring dashboards remain up to date, current against trust targets and fit for purpose.

4. To extract complex data from multiple Trust systems, using multiple, complex querying methods and languages.

Including SQL Server Management Studio (SSMS) and T-SQL.

5. To write complex SQL (SSMS) code and test theory to successful output.

6. To provide clear and concise written and verbal reports on performance indicators to staff within the organisation, this will involve the interpretation of data and the need to present complex and sometimes sensitive or contentious information in a clear and understandable format.

7. To be responsible for production and development regular reports using appropriate query languages and software packages to analyse and interpret Trust performance.

8. To interpret and analyse activity and staff data to produce complex reports, drawing attention to areas of risk, and investigating any particular areas of concern, recommending changes to work practices and policy, where necessary

9. To work closely with operational services to improve areas of performance, communicating the need for change and giving a clear vision and plan of how this is to be achieved.

10. To understand and be able to explain to others performance targets, that may be highly complex and specialist in their nature and communicate these in an understandable way to staff.

Applicants should be confident in their own abilities and keen learners in order to fulfil the role to the best of your ability.

If this sounds like you, and if you want to discuss the role further then please contact Daniel at Service Care Solutions Ltd on 01772 208963, or alternatively send an updated CV to

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