Service Care Solutions Ltd

Welsh Speaking Customer Service Representative

Vale of Glamorgan Council have an exciting opportunity for Customer Service Representatives to join their team.

This is a temporary position for an initial period of 12 months with the possibility of extension beyond this point.The role is based at Contact one Vale, the council's corporate Contact Centre and the successful candidate will be the first point of contact for all customer enquiries via telephone and email.

Candidates are required to be welsh speakers and able work flexibly between the hours of 8am and 5pm Monday to Friday.

The ideal candidate will:
1.

Provide accurate, meaningful and consistent advice to customers, ensuring that they
understand the action which will be taken.



2.

To listen patiently, to empathise with the customer's situation and convey a genuine
desire to help and support.



3.

To work with colleagues within the Contact Centre and other service areas to ensure the
highest levels of first time call resolution and customer satisfaction.



4.

To work with current and emerging technology to enhance customer contact services.



5.

To ensure continuous improvement, initiating, facilitating and responding to change in a
positive manner.



The benefits of working with Eilidh at Social Care Solutions:
, You will receive a dedicated and personal consultant
, We are a nationwide supplier of Social Work staff to over 200 local authorities
which means we have a wide variety of exclusive roles based all over the country
, We provide frequent updates of new opportunities via text and email
, We have an expert payroll service which is processed twice a week

At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.



To apply for this role, or to refer someone else, then please do not hesitate to contact Eilidh at Service Care Solutions on 01772208964 or eilidh.nicol@servicecare.org.uk.




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