Customer Care Officer
Customer Care Officer needed for Dorset Council, £10 ltd per hour
Start Date- ASAP
Contract End date- 3 months initially
Hours per week - 37
Pay rate - £10 ltd an hour
Location - Dorchester
, Accountable to the Area Liaison Support Officer, providing general specialist support/customer service either in support of a designated officer or the team as a whole
, To also provide general administrative support
, To provide customer service across the Service Care Solutions Ltd to work with other specialist/support carrying out a range of largely regulated tasks.
At level 2 creativity and flexibility are features of the job.
, As directed, assist with general or specific, specialist support/customer service activities working to meet agreed priorities and deadlines
, Maintain and update records regularly
, Liaise with in-house support staff and customers to achieve effective service delivery
What is required?
, Educated to GCSE standard including English and Mathematics or equivalent
, NVQ Level 2 qualification based in a relevant service specific area or customer Service
, Have an understanding of how to deal with difficult customers
, Experience in providing a comprehensive service to customers
, Experienced in dealing with complex issues and researching issues to ensure customer satisfaction
, Flexible approach to working patterns
If you are interested please call Jemma Molloy on 01772 208964 or email me your CV - firstname.lastname@example.org
If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.
The benefits of working with SCS;
, A specialist, dedicated Social Work consultant offering single point of contact
, Exceptional referral bonuses - £250 per referral placed in to work!
, An extensive & exclusive range of Social Work vacancies across the UK
, Nationwide provider Social Work staff to over 200 local authorities.
, Payroll service twice a week.
, Ltd and PAYE payment options available.
, Annual training budget of up to £250 and continued online CPD training.
, Excellent Annual Loyalty schemes / bonuses.
, DBS disclosures provided via fast track online services free of charge.
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