Service Care Solutions Ltd

Administration Assistant (Police)

Service Care Solutions are looking for a Administration Assistant for a vacancy which has become available at the Police HQ in Penrith.

To provide timely and accurate administrative support for key areas of business within the Professional Standards Department incorporating recording and processing of complaints from members of the public; misconduct enquiries; subject access and vetting processes and statistics to ensure compliance with organisational and legislative requirements

The main responsibilities of this role are:

Responsible for identifying relevant information and accurately recording it on Centurion complaints system and for this information to be provided to staff and senior managers, by email and memoranda, and complainants by letter, in accordance with legislative requirements and Constabulary procedures.

Assist in maintaining the bring forward system to ensure finalisation of complaints comply with legislative and Police Authority targets, liaising with Criminal Justice Units, Central Ticket Office and other Departments as necessary, regarding criminal prosecutions and other related matters.

Type final letters to complainants in respect of local resolution and direction and control matters, extracting and summarising relevant information from complaint files for signature by Head of Department.

Provide advice and guidance to police officers, police staff and members of the public about the complaints process.

In accordance with the Data Protection Act 1988 receive, acknowledge and process subject access applications ensuring maintenance of central records in a timely and accurate manner.

Liaise with the ACRO regarding queries about applications.

Answer queries and provide advice to members of the public in respect of data protection issues.

Reconcile spreadsheet data with monetary payments to ensure Finance staff can complete banking process.

Provide information from BOSS, STAN, SLEUTH, PNC, NSPIS Custody, Oracle and NSPIS/ORIGIN data systems to support processes for complaints, subject access and vetting.

Also provide accurate and relevant data is to enable completion of risk assessments.

Responsible for providing accurate summarised accounts and full transcripts of tape-recorded interviews for investigators in respect of criminal or misconduct enquiries.

To co-ordinate checks from different business areas of the Constabulary and operate the Parasol computer system to comply with the Vetting Policy regarding the provision of appropriate security clearance for staff within the Constabulary and applicants to join the Constabulary and maintain this data in an auditable format.

Post holder to also liaise with other police forces in respect of vetting issues and provide relevant information when requested.

Collect, sort and distribute internal and external mail ensuring mail is passed to the appropriate individual with relevant files and associated documentation.

Provide a confidential typing service for department personnel including misconduct proceedings and provide general clerical support to staff including confidential photocopying scanning duties adhering to GPMS.

Ensure departmental filing system operates efficiently and files are weeded in accordance with MOPI.


Previous administrative and clerical experience

Proven organisational skills

IT literate, including use of spreadsheets / Microsoft Office packages

This is a police-based role, so applicants will be subject to police security checks.
It is advised that applicants have a clean DBS/CRB within the last 3 years.

If you are interested in this vacancy, please ring 01772 208962 and ask to speak to Martin Cookson.

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