Service Care Solutions Ltd

Specialist Deputy Manager

Specialist Deputy Manager, North West London
One of the largest housing associations in London and the South East is recruiting for a Specialist Duty Manager to ensure the delivery of a high quality supported service for homeless customers with complex needs and provide in house training to staff in personal areas of expertise.



The Role
The focus of this role is to ensure the delivery of a high quality supported service for homeless customers with complex needs and provide in house training to staff in personal areas of expertise.

The role will also include the following responsibilities:
, Recruit, support and supervise staff, setting and demanding professional standards of working.
, To deputise for the Team Manager during periods of absence and to provide management cover outside of core hours, as determined by the Team Manager.
, To provide the customer with relevant specialist input commensurate with the qualification held
, To assist the manager in holding day to day responsibility for deployment of staff and maintaining the rota and caseloads
, To participate in the training of staff as required, especially in the area of disseminating good practice within this specialist field
, Performance management including setting targets, monitoring and taking action to address any performance issues
, To assist the manager in ensuring regular team meetings are held and staff are informed about the organisation's strategic goals
, To ensure staff are empowered to take responsibility and to work in a way that is imaginative and responsive to the needs of customers
, To facilitate and encourage effective customer participation, consultation and feedback within the project / service
, Ensure that Medication Management and support is delivered within policy and procedure.
, Ensure that all required databases are kept up to date and that appropriate records are kept.
, To monitor service provision on a regular basis and assist the manager in ensuring that all service audit improvement action is completed
, To ensure that staff adhere to all relevant policies and procedures
, To liaise effectively with partner agencies and stakeholders to ensure referrals and assessment issues are dealt with in a timely fashion, and service utilisation is maximised
, To develop and maintain positive links with local statutory and independent sector services
, To assist the manager to work within and monitor the service budget against management accounts
, To ensure that all the work carried out by the service meets Health and Safety requirements
, Participate in cross-service initiatives & projects in relation to their specialist area (i.e.

organisational training, reflective case management, WOW projects, peer support groups, etc.)

The Candidate
To be considered for this role, you will require the following skills and experience:
, Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes.
, Experience of developing specialist interventions for both staff and customer groups
, A minimum of 1 year working experience relevant to mental health
, Ability to communicate effectively orally and in writing including the preparation of letters, reports & file notes
, Basic level of IT skills
, Demonstrable ability to foster and maintain relations internally and externally
, Demonstrable ability to prioritise workload
, Due to the vulnerable nature of the service users, you will require an up to date DBS, or be happy for a DBS to be processed for you.

The Package
This is a full time role, working 37.5 hours per week, offering a salary of £28,000

How to Apply
To apply for this role, please send your CV to Lee McMillan at Service Care Solutions via lee .

mc millan @ service care .

org .

uk - you can also call Lee on 01772 208 966 to discuss the role in more detail.




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