One of the UK's largest Housing Associations have a permanent vacancy for an experienced ASB Officer to join their Lewisham team and carry out the full range of ASB case work.
The focus of this role is to carry out a full range of ASB casework and ensure the ASB Service is delivered within agreed time frames and with a focus on excellence in performance standard.
The main responsibilities of the role include:
, Undertake investigations and accurately record and maintain case details, working closely with our partner agencies.
, Risk-assess victims of ASB and implement appropriate case management plans, making referrals where necessary.
, Make effective use of the specialist equipment that is available to assist with investigations and gather evidence.
, Work proactively to keep customers and other stakeholders informed about the progress of cases, providing timely and accurate responses to all enquiries.
, Consider the support needs and vulnerability of the person reporting the incident, any witnesses and the person responsible for the ASB, before agreeing the appropriate course of action.
, Take proportionate and necessary action when justified, in the use of all legal and non-legal remedies, considering the support needs and vulnerability of all parties.
, Prepare cases for court action and represent the Housing Association at court and eviction, liaising our Legal Services Team and Solicitors where appropriate
To be successful within this role, you will be expected to have excellent communication and listening skills (tolerance and empathy, attentiveness, use of positive language and ability to build a relationship), as well as the ability to remain calm and make decisions under pressure.
It is essential that you have an up to date knowledge and awareness of ASB service / housing legislation and any knowledge of multi-agency working will also be advantageous.
Due to the size of the patch you will also need a driving license and the use of a car for work.
Package & Benefits
The salary for the role is £30,000 and the client offer an excellent and unique range of benefits that employees can choose from a wide selection, using their flexible benefits scheme (iFlex), which includes options around Childcare, Lease Car, Gym Membership, Eye care, and discounts with multiple retailers and many more.
A number of substantial Core benefits including an impressive Pension Scheme are also on offer.
How to Apply
To apply for this role, please email your CV to email@example.com, or call Lee on 01772 208 966.
Interviews will be held on the 15 August 2018 in Lewisham so please make sure you will be available on this date.
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